Restaurant Customer Service Representative

2 months ago


Chesterfield, Derbyshire, United Kingdom Dobbies Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Restaurant Customer Advisor. As a key member of our restaurant team, you will play a vital role in delivering exceptional customer experiences and driving sales.

Key Responsibilities
  • Provide outstanding customer service by assisting customers with various transactions and ensuring a positive dining experience.
  • Drive sales through effective customer interactions and promote the benefits of our Dobbies Club membership.
  • Offer expert product knowledge and assistance with customer queries, including allergies and dietary requirements.
  • Contribute to maintaining a clean and welcoming store environment, working collaboratively with your team to achieve this goal.
  • Be flexible and willing to work on the shopfloor, in other areas of the store, and on various tasks as required, including stock management, cash handling, and restaurant service.
What We're Looking For
  • A passion for delivering exceptional customer experiences and a commitment to serving others with a smile.
  • Previous experience in a customer-facing role, preferably within the hospitality industry.
  • Excellent communication and teamwork skills, with the ability to build relationships and work collaboratively with colleagues.
  • A positive attitude, with a 'can-do' approach and a willingness to learn and develop new skills.
  • The ability to work effectively in a fast-paced environment and adapt to changing situations.
  • A commitment to our values, including being one team, getting better every day, bringing a smile, living and breathing gardens, and making it work for our customers.
What We Offer
  • A generous annual leave entitlement, allowing you to take time off when you need it.
  • A range of benefits, including uncapped discounts across our stores, access to Wagestream, Retail Trust, and Dobbies Academy.
  • A thriving culture, with a passionate and diverse team committed to making it work for our customers.
About Us

At Dobbies, we're proud to have a history dating back to 1865. As the UK's largest garden centre retailer, we have 77 stores, including six Little Dobbies, and a Central Support Office near Edinburgh. Our passion for gardens and plants is what sets us apart, and we're committed to being a great place to work, where colleagues can be the best version of themselves every day.



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