Restaurant Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Restaurant Customer Advisor. As a key member of our restaurant team, you will play a vital role in delivering exceptional customer experiences and driving sales.
Key Responsibilities- Provide outstanding customer service by assisting customers with various transactions and ensuring a positive dining experience.
- Drive sales through effective customer interactions and promote the benefits of our Dobbies Club membership.
- Offer expert product knowledge and assistance with customer queries, including allergies and dietary requirements.
- Contribute to maintaining a clean and welcoming store environment, working collaboratively with your team to achieve this goal.
- Be flexible and willing to work on the shopfloor, in other areas of the store, and on various tasks as required, including stock management, cash handling, and restaurant service.
- A passion for delivering exceptional customer experiences and a commitment to serving others with a smile.
- Previous experience in a customer-facing role, preferably within the hospitality industry.
- Excellent communication and teamwork skills, with the ability to build relationships and work collaboratively with colleagues.
- A positive attitude, with a 'can-do' approach and a willingness to learn and develop new skills.
- The ability to work effectively in a fast-paced environment and adapt to changing situations.
- A commitment to our values, including being one team, getting better every day, bringing a smile, living and breathing gardens, and making it work for our customers.
- A generous annual leave entitlement, allowing you to take time off when you need it.
- A range of benefits, including uncapped discounts across our stores, access to Wagestream, Retail Trust, and Dobbies Academy.
- A thriving culture, with a passionate and diverse team committed to making it work for our customers.
At Dobbies, we're proud to have a history dating back to 1865. As the UK's largest garden centre retailer, we have 77 stores, including six Little Dobbies, and a Central Support Office near Edinburgh. Our passion for gardens and plants is what sets us apart, and we're committed to being a great place to work, where colleagues can be the best version of themselves every day.
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