Operational Resilience Specialist

2 months ago

London, Greater London, United Kingdom ION Full time
About the Role

We are seeking a highly skilled and experienced professional to join our team at ION as an Operational Resilience Specialist. This is an exciting opportunity to contribute to the development and implementation of our operational resilience program, working closely with our specialist team to design and deliver education and awareness initiatives across our markets.

Key Responsibilities
  • Lead the reporting of the maturity of our operational resilience program and associated risks, providing strategic insights to inform business decisions.
  • Develop and manage employee awareness and training programs across all operational resilience disciplines, ensuring a high level of engagement and understanding among our staff.
  • Create and oversee the training of ION staff members on Business Impact Assessments, BC Plan creation, and operational resilience mapping, ensuring a comprehensive understanding of our resilience program.
  • Develop an annual education program with maturity metrics and prioritization of requirements, aligning with our business objectives and risk management strategies.
  • Manage the ISO 27001 compliance in coordination with our risk team, ensuring the operational resilience components are met and our program is aligned with industry standards.
  • Develop client education packs to provide assurance of our operational resilience program to our key clients, demonstrating our commitment to delivering high-quality services.
  • Own the operational resilience maturity model and define metrics for demonstrating progress and development, providing a clear and transparent view of our program's effectiveness.
  • Engage with business and technical stakeholders to create and manage a change management process to support the embedding of operational resilience across our markets, ensuring a seamless transition and minimal disruption.
  • Manage the Operational Resilience component of Everbridge (alert notification tool) and undertake call tree exercising and engagement, ensuring our program is effective and efficient.
  • Develop, produce, and implement communication layers for operational resilience, including BCP flyers, Crisis management wallet cards, and education and awareness site/sharepoint, ensuring our staff are well-informed and equipped to respond to resilience-related incidents.
  • Contribute to horizon scanning, scenario, and strategic risk analysis to help identify, quantify, evaluate, and plan for potential future reputation and policy risks within the context of our company strategy and positioning, providing valuable insights to inform our business decisions.
  • Collaborate effectively with other senior internal stakeholders and develop escalation frameworks from incident to crisis management across IT, BCP, communication, and vendor management stakeholders, ensuring a coordinated and effective response to resilience-related incidents.
Requirements
  • Experience in an education, risk, and/or operational resilience function, with a proven track record of developing and implementing effective education and awareness programs.
  • Prior experience of developing education and awareness programs across complex organizations, with a strong understanding of the challenges and opportunities associated with resilience management.
  • Strong strategic thinking and problem-solving skills, with the ability to analyze complex data and develop effective solutions to resilience-related challenges.
  • Excellent communication and interpersonal skills, with the ability to engage effectively with senior stakeholders and communicate complex information in a clear and concise manner.
  • Technical proficiency in operational resilience tools and technologies, with experience of utilizing tools such as Fusion RM to support the development of resilience programs.
  • Experience of managing call tree exercises and employee engagement, with a strong understanding of the importance of effective communication in resilience management.
  • Understanding of ISO standards and alignment of awareness requirements, with experience of ensuring compliance with industry standards and regulations.
  • Strong stakeholder engagement and influencing skills, with the ability to listen to and engage effectively with senior stakeholders during times of high emotion and risk.
  • Proven track record of handling confidential information with sensitivity, integrity, and good judgment, with a strong understanding of the importance of confidentiality in resilience management.

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