Operations Director

4 weeks ago


Tamworth, Staffordshire, United Kingdom PHS Group Limited Full time
About The Role

As a seasoned Operations Director, you will lead and manage service delivery, efficiency, and profitability across Greenleaf. Delivering exceptional customer service is key to driving sustainable growth through continuous improvement and strong leadership of the field service team. Working closely with the senior leadership team, you will help define the business strategy and plan, then lead the delivery of that plan through clear and rigorous operating rhythms and procedures. You will measure ongoing performance and success via clear and concise KPIs.

Key Responsibilities
  • Experience of delivering perishable goods on time and in good condition
  • Experience of delivering to multiple customer sites with differing requirements
  • Delivery of operational service contracts
  • Experience of running a multi-site operational business
  • Experience of managing a seasonal operation
  • Demonstrable team leadership, pace, motivational, and coaching skills
  • Proven track record of delivering against demanding KPIs and performance metrics
  • Operational credibility, able to get into and understand the detail, make decisions, and deliver
  • Proven ability to deliver continuous improvement
  • Used to operating at pace in a demanding fast-moving environment and delivering results through effective leadership
  • Knowledge of the UK waste and recycling legislation
  • Commercially astute
  • Strong analytical skills, and good judgement, enabling robust problem-solving and decision-making
Your Strengths
  • High levels of integrity; does the right thing not the easy thing
  • Takes responsibility proactively; for things that go wrong as well as right
  • The candidate must be able to deliver and be an experienced Operations leader
  • A strong visible leader, with high energy levels and a focus on getting things done
  • Calm under pressure
  • Innovative and creative approach
  • Able to get under the skin of the whole business quickly, building successful relationships across all functions
  • An outstanding team player, that contributes to all areas of the business
  • A compelling and engaging communicator
  • A determination to drive outstanding results and the skill to motivate others to do so willingly
  • Ability to work at pace and deliver high-quality results simultaneously
What We Offer
  • A competitive salary and attractive management bonus scheme
  • A minimum of 31 days holiday including Bank Holidays
  • Holiday buy/sell scheme
  • Amazing savings through phs Perks with discounts from major retailers and supermarkets
  • Pension and Life Assurance
  • Enhanced maternity and paternity
  • Great career and development opportunities in an established and successful company


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