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Operations Director

1 month ago

Tamworth, Staffordshire, United Kingdom PHS Group Limited Full time

About The Role

As a seasoned Operations Director, you will be responsible for leading and managing service delivery, efficiency, and profitability across Greenleaf. Delivering exceptional customer service is key to driving sustainable growth through continuous improvement and strong leadership of the field service team.

You will work closely with the Managing Director and sit on the leadership team, helping to define the business strategy and plan. Your role will involve leading the delivery of that plan through clear and rigorous operating rhythms and procedures, measuring ongoing performance and success via clear and concise KPIs.

Key Responsibilities

  • Experience of delivering perishable goods on time and in good condition
  • Experience of delivering to multiple customer sites with differing requirements
  • Delivery of operational service contracts
  • Experience of running a multi-site operational business
  • Experience of managing a seasonal operation
  • Demonstrable team leadership, pace, motivational, and coaching skills
  • Proven track record of delivering against demanding KPIs and performance metrics
  • Operational credibility, able to get into and understand the detail, make decisions, and deliver
  • Proven ability to deliver continuous improvement
  • Used to operating at pace in a demanding fast-moving environment and delivering results through effective leadership
  • Knowledge of the UK waste and recycling legislation
  • Commercially astute
  • Strong analytical skills, and good judgement, enabling robust problem-solving and decision-making
  • Background in supply chain or logistics would be preferable

Your Strengths

  • High levels of integrity, does the right thing not the easy thing
  • Takes responsibility proactively, for things that go wrong as well as right
  • The candidate must be able to deliver and be an experienced Operations leader
  • A strong visible leader, with high energy levels and a focus on getting things done
  • Calm under pressure
  • Innovative and creative approach
  • Able to get under the skin of the whole business quickly, building successful relationships across all functions
  • An outstanding team player, that contributes to all areas of the business
  • A compelling and engaging communicator
  • A determination to drive outstanding results and the skill to motivate others to do so willingly
  • Ability to work at pace and deliver high-quality results simultaneously

About phs Greenleaf

With over 25 years' experience of providing planting and landscaping services to businesses throughout the UK, phs Greenleaf deliver an unrivalled plant service in a variety of sectors including hospitality, retail, leisure, FM's, and the public sector.

Offering a wide variety of services including indoor planting and outdoor planting, artificial and live planting, living walls, grounds maintenance services, and Christmas trees. Greenleaf strives to offer its 8,000 customers across the UK eco-friendly containers and trees, alongside a clear focus on efficient route planning to minimise our environmental footprint across our whole service delivery.

At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.