Field Service Leadership Role

4 weeks ago


London, Greater London, United Kingdom Oracle Full time

The Datacentre and Field Support Manager will play a critical role in driving the success of Oracle's cloud business. Reporting directly to the Field Support Director UK, this individual will be responsible for managing a team of field engineers, DC techs, and CSEs to deliver high-quality cloud support services. With a focus on meeting agreed service levels 24/7, this role requires exceptional leadership, technical expertise, and strong communication skills.

Responsibilities
  • Manage and motivate a team of engineers and technicians to achieve exceptional results.
  • Develop and implement resource planning strategies to meet SLAs and presence requirements.
  • Work closely with various teams, including DCO, Build, Incident Managers, and other stakeholders.

Salary: £65,000 per annum + bonus potential based on performance



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