Sports Service Ambassador
1 week ago
**Entain's Retail Customer Service Opportunity**
We are seeking a skilled and enthusiastic Sports Service Ambassador to join our team. In this role, you will play a vital part in delivering exceptional customer service and driving sales in our betting shops.
About the Role
You will be working as an integral member of our shop team, responsible for providing top-notch customer experience, promoting safer gambling practices, and handling customer transactions with efficiency.
Key Responsibilities
- Deliver outstanding customer service by engaging with customers, resolving queries, and addressing complaints in a professional manner.
- Process customer transactions accurately, handle cash efficiently, and promote Entain's products and services effectively.
- Contribute to achieving sales targets by upselling and cross-selling relevant products.
- Maintain high standards of shop appearance, adhering to health and safety guidelines at all times.
Requirements
- Able to work flexibly, including weekends and bank holidays, to meet business demands.
- Excellent communication and interpersonal skills, with a strong focus on customer satisfaction.
- Possess basic math skills and attention to detail when handling cash and transactions.
- Willingness to learn and adapt to new systems, processes, and technologies.
What We Offer
- A competitive salary of £13.06 per hour, inclusive of location pay (£1.26).
- Optional overtime opportunities, subject to availability.
- Pension scheme and annual ShareSave.
- Discounts with hundreds of retailers through Entain Deals.
- Healthcare and wellbeing support.
- Development opportunities to enhance your skills and career progression.
Why Join Us?
At Entain, we prioritize diversity, equity, and inclusion, creating a welcoming environment where everyone feels valued and respected. Our ambition is to ensure our people across the globe feel celebrated for their individuality.
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