Debt Solutions Specialist

2 weeks ago


London, Greater London, United Kingdom Utility Warehouse Full time

Role Overview


We are seeking a skilled Debt Solutions Specialist to join our Ability to Pay Team at Utility Warehouse.


About the Role


This is an exciting opportunity to work with customers who are experiencing difficulties with their bills, providing them with tailored solutions to get back on track.


Key Responsibilities



  • Contact customers to resolve ongoing payment issues and ensure they are comfortable with their repayment plans.
  • Conduct health checks for repayment arrangements and advise on any necessary changes.
  • Identify vulnerable customers and offer additional support, including referrals to relevant charities or advice services.
  • Address customers' ability to pay regarding unbarring and reconnection of telco services.
  • In some cases, you may need to take further action, such as alerting emergency services.

What We Offer


As a valued member of our team, you will benefit from:



  • A competitive salary of £26,500pa.
  • 33 days' holiday inclusive of Bank Holidays.
  • A comprehensive induction and all the necessary equipment to perform your role.
  • Discounts on our services and a free Cashback Card.
  • Share options and a Save As You Earn Scheme.
  • A matched contribution pension scheme and life assurance up to 4x your salary.
  • Employee Assistance Programme including free counselling and legal advice.
  • Free virtual GP service plus discounts on healthcare and medical cash plans.
  • Enhanced family-friendly policies designed to support you and your family.
  • Opportunities to engage in team-building activities and contribute to our Belonging groups.
  • Ongoing learning and development opportunities to ensure your success in your role.

Requirements


To succeed in this role, you will need:



  • Strong customer service experience and a passion for resolving customer issues.
  • Patience, empathy, and emotional intelligence to handle challenging calls.
  • Previous experience in supporting vulnerable customers and debt recovery.
  • Excellent communication and problem-solving skills.
  • Ability to work well in a team and take ownership of problems.

Language


We are a multilingual organization, and we welcome applications from candidates who speak English.




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