Debt Recovery Specialist

3 weeks ago


London, Greater London, United Kingdom Ackerman Pierce Full time

At Ackerman Pierce, we're seeking a skilled Debt Recovery Specialist to join our team. As a Debt Recovery Specialist, you'll play a vital role in supporting our clients who have fallen into arrears, helping them find solutions and guiding them towards financial recovery.

The Role:

  • Contact clients via phone, email, and written correspondence to understand their individual circumstances and offer tailored solutions.
  • Negotiate payment plans and terms to ensure adherence to industry regulations and company policies.
  • Manage difficult and sensitive conversations with tact and empathy, ensuring a calm and composed demeanor even in challenging situations.

What We're Looking For:

  • Previous experience in a customer-facing role, such as call center, sales, or retail.
  • Excellent communication and negotiation skills, with the ability to work under pressure in a fast-paced environment.
  • Strong problem-solving skills and emotional intelligence, with a focus on delivering exceptional customer service.

What We Offer:

  • Comprehensive training and ongoing support to ensure your success in the role.
  • A competitive salary with performance-based incentives, reflecting your value to the team.
  • A friendly, inclusive, and dynamic work environment that fosters growth and development.


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