Quality Improvement Manager

3 weeks ago

Warrington, Warrington, United Kingdom Liverpool Heart and Chest Hospital Full time
Job Title: Quality Improvement Manager

This is an exciting opportunity to join our team at Liverpool Heart and Chest Hospital as a Quality Improvement Manager. As a key member of our Patient Safety and Care Improvement Team, you will play a vital role in enhancing the performance and efficiency of our organization.

Main Responsibilities:
  • Support the delivery of national patient safety improvement programmes, building capacity and capability in quality improvement methodology and coaching skills.
  • Develop and implement quality improvement programmes to support the delivery of national patient safety programmes.
  • Provide coaching support for projects and patient safety initiatives across the organization and externally.
  • Coordinate, support, and train staff in the use of complex quality improvement tools and techniques.
  • Collaborate and engage with colleagues, stakeholders, and patients using a structured method to design, test, and implement change.
  • Apply real-time measurement for improvement in safety, effectiveness, and the experience of care.
About Us:

Liverpool Heart and Chest Hospital is the largest single-site specialist heart and chest hospital in the UK. We have a clear vision to be the best cardiothoracic integrated healthcare organization. We provide specialist services in cardiothoracic surgery, cardiology, and respiratory medicine, both in the hospital and in the community.

Requirements:
  • Working towards or educated to Master's degree or equivalent level of experience.
  • Evidence of continuous personal professional development.
  • Demonstrable experience of quality improvement methodology and its use in healthcare settings.
  • Demonstrable experience in coaching for quality improvement.
Desirable:
  • Change Agent, QSIR, Advanced Improvement Practitioner (AIP), Silver QI, Q member.
  • MSP or Project management qualification or equivalent.
  • Clinical or NHS professional.
  • Understanding of clinical governance and information governance.
  • Coaching Qualification.
Work-Related Circumstances:
  • Ability to comply with the travel requirements of the post and undertake work-related journeys within the NWC area (regularly), nationally (occasionally), and internationally.
  • Must be able to work outside traditional office hours on occasions and work flexibly.
Values and Behaviours:
  • Demonstrable commitment to promoting high standards to consistently improve patient outcomes.
  • Consistently puts patients and public at the heart of decision-making.
  • Works across boundaries, looks for collective success, listens, involves, respects, and learns from the contribution of others.
  • Uses evidence to make improvements, seeks out innovation.
  • Values diversity and difference, operates with integrity and openness.
  • Actively develops themselves and others.
  • Self-awareness in terms of emotional intelligence, biases, and personal triggers with cultural sensitivity and awareness.
  • Demonstrable commitment to partnership working with a range of external organizations.
Skills and Abilities:
  • Ability to develop and maintain effective working partnerships with professional groups and senior managers within the organization and in our partner agencies.
  • Ability to work effectively within a team environment, including team-building and team management skills.
  • Ability to identify resources and delegate as needed.
  • Able to identify tactics and strategies to implement appropriate approaches to Change Management and Quality Improvement.
  • Demonstrates the organization's values: Caring, Collaborative, Courageous, Inclusive, Innovative.

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