GP Receptionist

3 weeks ago


Wigan, Wigan, United Kingdom Dr M K Patel & Partners Full time
Job Overview

We are seeking a highly organized and communicative Receptionist to join our team at Dr M K Patel & Partners. The ideal candidate will have excellent interpersonal skills, be able to work efficiently in a fast-paced environment, and possess a strong understanding of administrative procedures.

Main Responsibilities

* Maintain and monitor the practice appointment system
* Process personal, telephone, and e-requests for appointments using Ask My GP and EMIS Web
* Answer incoming phone calls, transferring calls or dealing with the caller's request appropriately
* Signpost patients to the correct service
* Initiate contact with and respond to requests from patients, team members, and external agencies
* SNOMED code data on EMIS Web
* Data entry of new and temporary registrations and relevant patient information as required
* Input data into patients' healthcare records as necessary
* Direct requests for information SAR, insurance/solicitors letters, and DVLA forms to the administrative team
* Manage all queries as necessary in an efficient manner
* Carry out system searches as requested
* Maintain a clean, tidy, effective working area at all times
* Monitor and maintain the reception area and notice boards

About Us

Dr M K Patel & Partners is a busy GP surgery with a high QOF and Primary Care Standard achievement and a list size of approximately 8,000 patients. We have been rated by the CQC as good and are a friendly team that aims to provide the best service possible within General Practice.

Person Specification

* Excellent communication skills (written and oral)
* Strong IT skills
* Clear, polite telephone manner
* Competent in the use of Office and Outlook
* Effective time management (planning and organizing)
* Ability to work as a team member and autonomously
* Good interpersonal skills
* Problem-solving and analytical skills
* Ability to follow policy and procedure

Desirable

* EMIS user skills

Qualifications and Experience

* Educated to GCSE level or equivalent
* GCSE Mathematics and English (C or above)
* Experience of working with the general public
* Experience of administrative duties
* Experience of working in a healthcare setting
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