Customer Service Representative
2 weeks ago
Job Title: Customer Service Advisor
About the Role:
We are seeking a highly motivated and driven Customer Service Advisor to join our team at Castle View Group. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and exceeded.
Key Responsibilities:
- Provide timely and effective responses to customer inquiries via phone, email, and other communication channels.
- Resolve customer complaints and issues in a professional and courteous manner.
- Work closely with internal teams to resolve customer issues and improve overall customer satisfaction.
- Meet or exceed performance expectations and key performance indicators (KPIs) for customer service.
- Stay up-to-date with company policies, procedures, and regulatory requirements to ensure compliance.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Basic computer literacy and proficiency in using software applications.
- Positive attitude and commitment to providing excellent customer service.
What We Offer:
- A competitive hourly rate of £11.44.
- Full and part-time roles available, with flexible scheduling to accommodate different needs.
- Opportunities for career growth and professional development within Castle View Group.
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