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Assistant Shop Manager
2 months ago
About Shaw Trust
Shaw Trust is a dynamic organization that promotes team spirit, inclusiveness, and a culture where everyone is valued. We are proud to be part of this great organization.
Job Purpose
As the Assistant Shop Manager, your role is to support the Shop Manager in managing the shop in line with company policies, maximizing sales and profits while increasing the profile of Shaw Trust. By supporting the Shop Manager, you will play a key role in achieving financial goals, maintaining high standards, and delivering an exceptional customer experience.
Key Responsibilities
- Support the Shop Manager in managing the shop, including sales, profits, and customer service.
- Assist in maintaining high standards of customer service, product knowledge, and shop appearance.
- Contribute to achieving financial goals, including sales targets and profit margins.
- Support the Shop Manager in managing staff, including training, development, and performance management.
- Assist in maintaining accurate records, including sales data, stock levels, and customer information.
Requirements
- Excellent knowledge of systems, software, technologies, communications, and suppliers to support business needs, with an emphasis on Microsoft-based products.
- Experience with Windows desktop OS and Office 365.
- Familiarity with a broad range of hardware, including printers, tablets, mobiles, and laptops.
- Previous extensive experience in IT and/or Telecoms Service Desk experience.
Employee Benefits
- 25 days annual leave per year (plus bank holidays), with incremental increases post 3 years' service up to 28 days, and the option to purchase additional holiday.
- 2 days paid volunteering leave each year.
- An enhanced pension scheme after 6 months.
- Life Assurance at 3 times your annual salary rate.
- Access to a suite of learning and development opportunities, including paid for apprenticeship and masters' levels qualifications, and management development programmes.
- Opportunities to connect with our employee diversity networks, including LGBTQ+ Support Network, Racial Equality Network, Disability Equality Network, Women's Network, and MANaging Network.
- Health and Wellbeing initiatives, including internal support, employee assistance programme, and health cash plan.
- Opportunity to request flexible working from day one.
Location
You will be based within Sittingbourne.
