Retail Operations Manager

2 weeks ago


Llanedeyrn, United Kingdom DFS Furniture Ltd Full time
About DFS Furniture Ltd

We're a leading sofa retail specialist in the UK, helping people find their perfect seat since 1969. Our passion is to create a welcoming environment where everyone feels at home.

Job Summary

We're seeking an experienced and motivated Assistant Branch Manager to join our team. As a key member of our retail operations team, you'll play a vital role in delivering exceptional customer experiences and driving sales growth.

Key Responsibilities
  • Support the Branch Manager in the day-to-day running of the showroom, ensuring seamless operations and excellent customer service.
  • Coach and develop team members to achieve sales targets and provide outstanding customer experiences.
  • Lead by example, demonstrating a passion for fantastic customer service and a commitment to our group values.
  • Act as an ambassador for our brand, promoting our products and services to customers and stakeholders.
Requirements
  • Proven leadership experience in retail or commercial sales, with a strong track record of delivering results.
  • Excellent communication and interpersonal skills, with the ability to connect with customers and colleagues at all levels.
  • A good foundation of commercial awareness and a 'play to win' mentality.
  • Able to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
What We Offer
  • A competitive salary and bonus scheme, with uncapped commission opportunities.
  • Progression and development opportunities to grow your skills and career.
  • A generous holiday allowance and additional benefits, including a colleague discount scheme and access to exclusive discounts.

We're an equal opportunities employer, committed to diversity and inclusion. If you're passionate about delivering exceptional customer experiences and driving sales growth, we'd love to hear from you.



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