Renewable Energy Debt Specialist
1 month ago
We are seeking a highly skilled and motivated individual to join our team as an Inclusion and Diversity Specialist. As a key member of our Group Finance operation, you will play a crucial role in maximising cash collections and minimising bad debt through excellent customer service and effective debt recovery processes.
Key Responsibilities- Engage with customers in financial difficulty, communicating with passion across inbound and outbound calls, email and app contact.
- Process, cleanse and format data and update systems and records accurately, including external industry bodies.
- Adhere to industry compliance and regulations such as the Data Protection Act, Vulnerability Commitment, etc.
- Coach your teammates or colleagues from other departments in areas where you have a deeper level of debt knowledge helping to enhance the overall knowledge across the team and the Company.
- Complete any other ad-hoc duties as requested by Manager or Head of Department.
- Passion and experience in delivering excellent customer service via previous customer facing roles with excellent and professional telephony skills (collections experience desirable but not essential).
- Enjoys working with others, building rapport with customers and colleagues but also thrives independently.
- Experience of using multiple IT systems simultaneously with good computer literacy (including Microsoft Office software packages).
- Healthcare plan, life assurance and generous pension contribution
- Hybrid working
- Various company discounts (including shops, gym, days out and events)
- Holiday of 25 days (plus bank holidays) & ability to buy/sell days
- Cycle to work scheme, car pooling and onsite parking available
Ecotricity is Britain's greenest energy company. Our mission was, and remains, to change the way energy is made and used in Britain- by replacing fossil fuels with clean, renewable energy. We don't just supply green energy, we use the money from our customers' bills to make it ourselves too- we build windmills and sun parks in Britain. In 2021, we started work on building two new solar parks, and now, in 2023, we're bringing geothermal energy to our customers' fuel mix, a first in the UK. We're also developing green gas mills which will generate 100% green gas from a source that we will never run out of- grass. We don't just focus on energy though- we built Electric Highways, Britain's leading network of electric vehicle charging points, we helped Forest Green Rovers become the greenest football club in the world, and, in partnership with RSPB, we launched Britain's greenest mobile phone service, Ecotalk.
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