Customer Service Specialist

3 days ago


Stroud, Gloucestershire, United Kingdom Ecotricity Full time £25,000

About This Role



We are seeking an experienced Collections Specialist to join our team at Ecotricity. As a key member of our Group Finance operation, you will play a crucial role in maximising cash collections and minimising bad debt through excellent customer service and effective debt recovery processes.



You will work closely with our customers to understand their financial difficulties and provide tailored solutions to help them get back on track. This will involve communicating with passion across inbound and outbound calls, email, and app contact.



Key responsibilities will include taking payments, negotiating affordable repayment options, and processing, cleansing, and formatting data to update systems and records accurately. You will also be responsible for adhering to industry compliance and regulations, such as the Data Protection Act and Vulnerability Commitment.



We are looking for a highly organised and motivated individual with excellent communication skills, a passion for delivering exceptional customer service, and the ability to work independently and as part of a team. If you have experience in delivering customer service via previous customer-facing roles, with excellent and professional telephony skills, we would love to hear from you.



About You



We are looking for someone who is a team player, enjoys working with others, and building rapport with customers and colleagues. You will have fantastic communication skills, able to listen, speak, and write confidently and with great attention to detail. You will also be an organised problem solver, able to take ownership of complex issues, work with customers or colleagues to find solutions, and deliver them in a friendly and timely manner.



As a valued member of our team, you will also have access to a range of benefits, including a healthcare plan, life assurance, and generous pension contribution. We offer a hybrid working arrangement, with the opportunity to work from home or in our office in Stroud. You will also have access to a range of company discounts and a volunteer day.



About Us



Ecotricity is Britain's greenest energy company, dedicated to making a positive impact on the environment. We use the money from our customers' bills to build renewable energy projects, such as windmills and sun parks. We are committed to providing equality for all and offer a supportive and inclusive work environment.




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