Customer Service Specialist
3 days ago
About This Role
We are seeking an experienced Collections Specialist to join our team at Ecotricity. As a key member of our Group Finance operation, you will play a crucial role in maximising cash collections and minimising bad debt through excellent customer service and effective debt recovery processes.
You will work closely with our customers to understand their financial difficulties and provide tailored solutions to help them get back on track. This will involve communicating with passion across inbound and outbound calls, email, and app contact.
Key responsibilities will include taking payments, negotiating affordable repayment options, and processing, cleansing, and formatting data to update systems and records accurately. You will also be responsible for adhering to industry compliance and regulations, such as the Data Protection Act and Vulnerability Commitment.
We are looking for a highly organised and motivated individual with excellent communication skills, a passion for delivering exceptional customer service, and the ability to work independently and as part of a team. If you have experience in delivering customer service via previous customer-facing roles, with excellent and professional telephony skills, we would love to hear from you.
About You
We are looking for someone who is a team player, enjoys working with others, and building rapport with customers and colleagues. You will have fantastic communication skills, able to listen, speak, and write confidently and with great attention to detail. You will also be an organised problem solver, able to take ownership of complex issues, work with customers or colleagues to find solutions, and deliver them in a friendly and timely manner.
As a valued member of our team, you will also have access to a range of benefits, including a healthcare plan, life assurance, and generous pension contribution. We offer a hybrid working arrangement, with the opportunity to work from home or in our office in Stroud. You will also have access to a range of company discounts and a volunteer day.
About Us
Ecotricity is Britain's greenest energy company, dedicated to making a positive impact on the environment. We use the money from our customers' bills to build renewable energy projects, such as windmills and sun parks. We are committed to providing equality for all and offer a supportive and inclusive work environment.
-
Customer Service Specialist
1 month ago
Stroud, Gloucestershire, United Kingdom beBee Professionals Full time £20,000 - £30,000We are seeking a Customer Service Specialist to join our retail team in Stroud, United Kingdom, and deliver exceptional customer service and support the store's day-to-day operations.Key Responsibilities:Provide product knowledge and advice to customers.Operate the cash register and handle transactions.Maintain the store's visual presentation and stock...
-
Customer Service Specialist for Cash Collections
3 weeks ago
Stroud, Gloucestershire, United Kingdom Ecotricity Full timeAbout the RoleWe are seeking a highly skilled Customer Service Specialist to join our team in cash collections and debt recovery. As a Collections and Debt Recovery Professional, you will work closely with customers to resolve financial difficulties and negotiate repayment options.Key ResponsibilitiesEngage with customers to understand their financial...
-
Customer Service Specialist
2 months ago
Stroud, Gloucestershire, United Kingdom beBee Professionals Full time £20,000 - £30,000Customer-Focused Sales AssistantWe are seeking a highly motivated and customer-oriented Sales Assistant to join our retail team in Stroud, United Kingdom. As a key member of our team, you will play a vital role in delivering exceptional customer service and supporting the store's day-to-day operations.Responsibilities:Provide excellent customer service and...
-
Customer Support Specialist
3 weeks ago
Stroud, Gloucestershire, United Kingdom Lloyds Bank plc Full timeAbout the Role:We are seeking a Customer Support Specialist to join our team at Lloyds Banking Group. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our customers in a branch-based environment.Key Responsibilities:Provide high-quality customer service to our customers,...
-
Customer Experience Specialist
4 weeks ago
Stroud, Gloucestershire, United Kingdom beBee Professionals Full time £22,000 - £28,000beBee Professionals is seeking a Customer Experience Specialist to deliver exceptional customer service and support in the United Kingdom.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely manner.Provide accurate product and service information to customers.Process customer orders and manage account details.Collaborate with...
-
Stroud, Gloucestershire, United Kingdom Iceland Full timeJoin our team as a Delivery and Customer Relations Specialist and take pride in delivering exceptional customer service.As a representative of Iceland, you will interact with customers daily, resolving issues efficiently and maintaining a positive attitude.The salary range for this position is £24,000 - £34,000 per annum, with opportunities for career...
-
Sales and Customer Support Specialist
1 day ago
Stroud, Gloucestershire, United Kingdom Michael Page (UK) Full timeMichael Page (UK) is currently recruiting for a Sales and Customer Support Specialist to join our team. The ideal candidate will have excellent communication and problem-solving skills, be able to work in a fast-paced environment, and have a passion for delivering exceptional customer service. In this role, you will be responsible for taking orders from...
-
Customer Service Representative
4 weeks ago
Stroud, Gloucestershire, United Kingdom beBee Professionals Full time £25,000 - £35,000We are seeking a Customer Service Representative to provide exceptional service and support to our customers. Key responsibilities include engaging with customers, participating in operational workflow, and collaborating with team members to meet and exceed goals.Key Requirements:High school diploma or equivalent.Experience in customer service or retail is...
-
Customer Service Representative
4 weeks ago
Stroud, Gloucestershire, United Kingdom Tesco Full timeAbout the RoleWe are seeking a Customer Service Representative to join our team at the Stroud Superstore. As a key member of our store team, you will be responsible for delivering exceptional customer service, ensuring that every customer leaves the store with a positive experience.Key ResponsibilitiesProvide excellent customer service, responding to...
-
Customer Service Ambassador
4 weeks ago
Stroud, Gloucestershire, United Kingdom Iceland Foods Full timeHome Delivery DriverWe're seeking a skilled and customer-focused individual to join our team as a Home Delivery Driver. As the face of Iceland, you'll be delivering exceptional service to our customers, providing a positive experience and building strong relationships.This role requires strong interpersonal skills, a passion for delivering excellent service,...
-
Customer Service Representative
1 day ago
Stroud, Gloucestershire, United Kingdom Michael Page (UK) Full timeWe are seeking a Customer Service Representative to join our team at Michael Page (UK). The successful candidate will have excellent communication skills, be able to work well under pressure, and maintain a high level of customer satisfaction. The role involves making outbound calls to customers to take their cooking oil orders, booking waste collections for...
-
Customer Service Representative
2 months ago
Stroud, Gloucestershire, United Kingdom beBee Professionals Full time £22,000 - £28,000Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Stroud, United Kingdom.Key Responsibilities:Manage incoming customer inquiries via phone, email, and chat, providing accurate and timely responses.Resolve customer issues efficiently, escalating when...
-
Customer Service Representative
4 weeks ago
Stroud, Gloucestershire, United Kingdom beBee Professionals Full time £22,000 - £28,000We are seeking a Customer Service Representative to provide excellent service and resolve queries in a timely manner for beBee Professionals in the United Kingdom.Key Responsibilities:Handle customer inquiries and resolve issues efficiently.Provide accurate information regarding products and services.Process customer orders and manage account...
-
Customer Service Representative
1 month ago
Stroud, Gloucestershire, United Kingdom beBee Professionals Full time £22,000 - £28,000We are seeking a skilled Customer Service Representative to provide exceptional support to our customers in Stroud, United Kingdom. As the first point of contact, you will handle incoming calls, emails, and chat queries, providing accurate information and resolving issues efficiently.Key Responsibilities:Handle customer inquiries and resolve issues in a...
-
Customer Service Coordinator
7 hours ago
Stroud, Gloucestershire, United Kingdom First Base Full timeWe are recruiting a Customer Service Coordinator to join First Base in Stroud, a leader in marketing and selling medical devices and pharmaceutical products.This is a full-time position paying 37.50 per hour.Key Responsibilities:Provide customer service support for international clients.Process orders via SAP, ensuring timely and accurate...
-
Customer Service Associate
1 day ago
Stroud, Gloucestershire, United Kingdom Iceland Full timeAs a Customer Service Associate at Iceland, you will play a vital role in delivering exceptional customer experiences.We are looking for a self-starter who enjoys juggling a hectic workload, prioritizing tasks effectively, and providing top-notch service to our customers.The salary for this position is £25,000 - £35,000 per annum, depending on experience,...
-
Customer Service Representative
4 weeks ago
Stroud, Gloucestershire, United Kingdom beBee Professionals Full time £20,000 - £30,000As a Customer Service Representative at beBee Professionals, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations in Stroud, United Kingdom.Key Responsibilities:Greet and assist customers with product selection.Provide product knowledge and advice to customers.Operate the cash register and...
-
Customer Service Representative
4 weeks ago
Stroud, Gloucestershire, United Kingdom The Midcounties Co-operative Full timeAbout the role:We're looking for a Customer Service Assistant to join our team at The Midcounties Co-operative. In this role, you'll be part of a business that puts people at the heart of everything we do.As a Customer Service Assistant, you'll be responsible for:•Providing excellent customer service and ensuring customers have a fantastic store...
-
Customer Service Ambassador
4 weeks ago
Stroud, Gloucestershire, United Kingdom Iceland Full timeDelivery Driver Job DescriptionWe are seeking a skilled and motivated Delivery Driver to join our team at Iceland. As a key ambassador for our business, you will be responsible for delivering shopping to customers' doors, providing exceptional levels of customer service and connecting directly with our customers as the face of Iceland.Key responsibilities...
-
Customer Service Representative
1 month ago
Stroud, Gloucestershire, United Kingdom beBee Professionals Full time £25,000 - £35,000We are looking for motivated team members to join beBee Professionals in Stroud. As a key member of our team, you will be responsible for delivering exceptional customer service and supporting our operational success.Key Responsibilities:Provide service and support to customers.Contribute to all aspects of the operational workflow.Collaborate with team...