Community Experience Leader
2 days ago
We're looking for a talented Club Operations Manager to join our team at Fitness First Ltd. As a key member of our leadership team, you'll play a crucial role in driving business growth and delivering exceptional member experiences.
Responsibilities- Team Training and Development:
- Develop and implement comprehensive training programs for the team.
- Member Experience:
- Foster exceptional member experiences through engagement and conversation.
- Sales and Financial Performance:
- Drive sales performance through excellent customer service and tour delivery.
- Optimize Profit & Loss to enhance financial stability.
- Club Standards and Compliance:
- Maintain high standards of cleanliness, hygiene, and staff appearance.
- Ensure compliance with company policies and procedures.
- Duty Management:
- Develop Duty Managers to deliver exceptional welcome experiences.
- Implement consistent duty management practices across departments.
Key Performance Metrics:
- Leaver attrition vs. Business target %
- Joiner performance vs. Business target
- Secondary revenue (FDR/PT/studio/swimming/Concessionaire) vs. Target
Benefits Package:
- Estimated salary: £55,000 - £75,000 per annum
- Bonus scheme based on club performance and individual KPIs
- Access to a benefits portal offering significant discounts
- Complimentary gym membership and discounted rates for family members
- Opportunities for ongoing professional development and career advancement
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