Community Experience Leader

2 days ago


St Albans, Hertfordshire, United Kingdom Fitness First Ltd Full time

We're looking for a talented Club Operations Manager to join our team at Fitness First Ltd. As a key member of our leadership team, you'll play a crucial role in driving business growth and delivering exceptional member experiences.

Responsibilities
  • Team Training and Development:
    • Develop and implement comprehensive training programs for the team.
  • Member Experience:
    • Foster exceptional member experiences through engagement and conversation.
  • Sales and Financial Performance:
    • Drive sales performance through excellent customer service and tour delivery.
    • Optimize Profit & Loss to enhance financial stability.
  • Club Standards and Compliance:
    • Maintain high standards of cleanliness, hygiene, and staff appearance.
    • Ensure compliance with company policies and procedures.
  • Duty Management:
    • Develop Duty Managers to deliver exceptional welcome experiences.
    • Implement consistent duty management practices across departments.

Key Performance Metrics:

  • Leaver attrition vs. Business target %
  • Joiner performance vs. Business target
  • Secondary revenue (FDR/PT/studio/swimming/Concessionaire) vs. Target

Benefits Package:

  • Estimated salary: £55,000 - £75,000 per annum
  • Bonus scheme based on club performance and individual KPIs
  • Access to a benefits portal offering significant discounts
  • Complimentary gym membership and discounted rates for family members
  • Opportunities for ongoing professional development and career advancement


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