Front of House Assistant
3 weeks ago
**About Elysian Residences**
We are a UK-based business specializing in luxury retirement communities.
As a Resident Experience Specialist, you will play a crucial role in enhancing customer satisfaction by providing exceptional front-of-house service to all residents, families, and customers.
- Service Development
- You will work closely with the management team to develop plans for hospitality services, including service offerings, budgeting, customer communication, satisfaction measurements, and program development.
- Coordinates services with department heads to ensure timely delivery to residents.
- Collaborates with the community administrator to ensure accurate billing.
- Takes an active role in community functions, assisting with planning, setup, and delivery of services.
- Participates in marketing the retirement community and its hospitality services.
- Responds to customer inquiries about the community and its surroundings.
- Oversees all aspects of dining service, including presentation, preparation, and serving of food and beverages.
- Maintains adherence to department policies and procedures, ensuring safety, cleanliness, and sanitation standards.
**Requirements**
- Candidates must possess a clean driving license with no accidents or charges within the last 5 years.
- Demonstrates ability to develop a network of providers and services.
- Proficient in using Microsoft Office products (Word, Excel, Outlook, etc.).
**Salary:** Up to £25,000 per annum.
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