Parts Sales Representative

1 week ago

Yeovil, Somerset, United Kingdom MSX - TPS Full time
Key Responsibilities

As a key member of the MSX - TPS team, you will be responsible for delivering and achieving the business plan and sales objectives of the Centre.

  • Achieve Personal KPIs and Revenue Objectives: Work with the Sales Manager and team to achieve personal KPIs and revenue objectives with target customers.
  • Identify and Meet Customer Needs: Accurately identify parts to meet the customer sales requirements and provide expert advice to customers.
  • Utilize Product Promotions: Utilize all product promotions effectively to achieve specific targets set by the Centre.
  • Build Strong Customer Relationships: Build strong working relationships with customers through regular contact with them on the phone and via face-to-face visits.
  • Provide Excellent Customer Service: Provide a high level of service to customers - through understanding their requirements, responding to requests, progressing orders, and providing expert advice.
  • Communicate Effectively: Provide timely communication to customers on their credit status and handle incoming calls and customer enquiries within KPIs.
  • Ensure Accurate Use of Systems: Ensure the proper and accurate use of all systems to search and order parts.
  • Complete Required Documentation: Complete all required documentation accurately and promptly.
  • Handle Cash and Credit Transactions: Deal with all cash and credit card transactions in line with TPS Guidelines in the Operations Manual.
Requirements

To be successful in this role, you will need to have:

  • Excellent Communication Skills: Strong communication and interpersonal skills to build and maintain relationships with customers and colleagues.
  • Product Knowledge: Maintain own product knowledge and awareness of competitor activity.
  • Time Management: Ability to manage time effectively to meet deadlines and achieve targets.
  • Problem-Solving Skills: Ability to identify and resolve problems in a timely and effective manner.

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