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Customer Loyalty Program Strategist

2 months ago


Watford, Hertfordshire, United Kingdom TJX Companies, Inc. Full time

We are seeking a skilled Loyalty Manager to join our team at TJX Companies, Inc. in Europe.

About the Role:

  • The successful candidate will co-manage the Treasure Rewards and Benefits program, driving customer engagement, acquisition, and retention across 4 European markets.
  • Strong marketing, data insights, and collaboration skills are essential for developing and optimizing loyalty campaigns that align with our business objectives.

Key Responsibilities:

  1. Jointly manage the Treasure rewards and benefits, ensuring operational excellence and budget management.
  2. Develop and optimize loyalty campaigns to support business objectives and drive customer engagement.
  3. Partner with Marketing, Analytics & Insights, ECRM, and Creative teams for integrated campaigns.
  4. Collaborate with Store Operations, IT, eCommerce, Customer Service, Legal, and Procurement teams.
  5. Support the evolution of the loyalty program and manage a direct report (Loyalty Officer).