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Customer Loyalty Program Strategist
2 months ago
We are seeking a skilled Loyalty Manager to join our team at TJX Companies, Inc. in Europe.
About the Role:
- The successful candidate will co-manage the Treasure Rewards and Benefits program, driving customer engagement, acquisition, and retention across 4 European markets.
- Strong marketing, data insights, and collaboration skills are essential for developing and optimizing loyalty campaigns that align with our business objectives.
Key Responsibilities:
- Jointly manage the Treasure rewards and benefits, ensuring operational excellence and budget management.
- Develop and optimize loyalty campaigns to support business objectives and drive customer engagement.
- Partner with Marketing, Analytics & Insights, ECRM, and Creative teams for integrated campaigns.
- Collaborate with Store Operations, IT, eCommerce, Customer Service, Legal, and Procurement teams.
- Support the evolution of the loyalty program and manage a direct report (Loyalty Officer).