Self Pay Sales Advisor

6 days ago


Harpenden, Hertfordshire, United Kingdom Spire Healthcare Full time

About the Role

Spire Harpenden Hospital are seeking a highly motivated Sales Advisor to join their established Self Pay team. The successful candidate will be responsible for working with patients to convert warm leads into appointments and admissions.

Key Responsibilities

  • Manage all Self-Pay patient enquiries, from initial contact to booking.
  • Proactively convert patients post-consultation to imaging, physiotherapy or surgical admission.
  • Support self-pay patients throughout their treatment pathway, providing clear and transparent communication.
  • Work to agreed KPIs with a positive and proactive customer-focused attitude.
  • Communicate effectively with prospective patients to provide information on pricing, procedures and consultants.
  • Convert warm leads into appointments and sales to meet key performance targets.
  • Deliver high-quality customer service and care, in line with the expectations of a leading private healthcare business.
  • Liaise with hospital departments to address communication or administrative issues.
  • Report to the Sales Manager on any escalations or concerns for activity and performance.
  • Provide information on financing solutions and quotations for minor operations and surgical admissions.

Requirements

  • Demonstrate excellent customer service skills and a confident approach to handling a variety of systems.
  • Be strongly motivated and customer-focused.
  • Have a confident approach to handling a variety of systems.
  • Enjoy working in a collaborative and fast-paced team environment.
  • Be able to work effectively within the hospital while operating within a national sales framework.
  • Have strong communication skills and be able to positively lead teams across multiple locations.

What We Offer

  • A competitive salary.
  • A comprehensive benefits package, including 35 days annual leave, employer and employee contributory pension, and private medical insurance.
  • The opportunity to work in a leading private healthcare business and contribute to the success of the Spire Harpenden Hospital team.

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