Product Field Technician

22 hours ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom MTrec Technical Full time

About MTrec Ltd Technical

We are a leading manufacturer of bespoke products, seeking an experienced service technician to join our team in the Northeast.

The Role:

This role involves providing technical support and guidance to clients and internal teams, ensuring seamless delivery of our services and products.

Your Key Responsibilities:

  • Act as the primary point of contact for technical and reliability queries.
  • Provide technical support and guidance to clients and internal teams.
  • Manage the flow of information and close out of issues through our JIRA helpdesk.
  • Attend scheduled internal and customer reviews.
  • Work closely with Production to ensure smooth operations and meet OTD targets.

Requirements:

  • Proven experience in technical support and guidance.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Basic computer skills and familiarity with JIRA.

What We Offer:

  • Estimated salary: £38,000 - £58,000 per annum, depending on experience.
  • Overtime available.
  • Company Pension contributions.
  • Permanent Day shift.
  • Ongoing Training and development.


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