Field Service Engineer
3 days ago
Company Overview
">Mtrec Ltd Technical is a leading provider of bespoke product manufacturing solutions. Our industry-leading client boasts a unique product range and state-of-the-art services in the heart of the Northeast.
About the Job
">We are seeking an experienced service technician to join our vast service and installation network. As a key member of our team, you will be responsible for managing technical queries, attending internal and customer reviews, and providing technical support to ensure ongoing product reliability.
Responsibilities
">- Act as the primary point of contact for technical and reliability queries within and without the framework of the SLA.
- Manage the flow of information and close out of issues through the JIRA helpdesk.
- Attend scheduled internal and customer reviews.
- Support engineering change requests in a timely manner to ensure ongoing support for product in the field.
- Provide technical support and use problem-solving techniques to diagnose, troubleshoot, identify, and resolve system, hardware, and software issues.
- Support Production in the repair process when necessary or when there is no field service work to meet On-Time Delivery (OTD) targets.
Requirements
">To succeed in this role, you will require:
- Experience in discussing technical issues and offering technical support directly to clients.
- Experience in conducting technical analysis of products and evaluating compliance against test specifications.
- Good oral, interpersonal, and written communication skills.
- Able to work in a team environment and build relationships.
- Initiative-taking with a can-do attitude and thirst to continuously develop and learn.
- Diligent and able to apply a logical and common-sense approach to activities.
Salary and Benefits
">The estimated salary for this role is £45,000 - £55,000 per annum, depending on experience. You will also receive company pension contributions, overtime opportunities, and ongoing training and development.
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