Field Service Engineer

3 days ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom CV-Library Full time

Company Overview

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Mtrec Ltd Technical is a leading provider of bespoke product manufacturing solutions. Our industry-leading client boasts a unique product range and state-of-the-art services in the heart of the Northeast.

About the Job

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We are seeking an experienced service technician to join our vast service and installation network. As a key member of our team, you will be responsible for managing technical queries, attending internal and customer reviews, and providing technical support to ensure ongoing product reliability.

Responsibilities

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  • Act as the primary point of contact for technical and reliability queries within and without the framework of the SLA.
  • Manage the flow of information and close out of issues through the JIRA helpdesk.
  • Attend scheduled internal and customer reviews.
  • Support engineering change requests in a timely manner to ensure ongoing support for product in the field.
  • Provide technical support and use problem-solving techniques to diagnose, troubleshoot, identify, and resolve system, hardware, and software issues.
  • Support Production in the repair process when necessary or when there is no field service work to meet On-Time Delivery (OTD) targets.

Requirements

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To succeed in this role, you will require:

  • Experience in discussing technical issues and offering technical support directly to clients.
  • Experience in conducting technical analysis of products and evaluating compliance against test specifications.
  • Good oral, interpersonal, and written communication skills.
  • Able to work in a team environment and build relationships.
  • Initiative-taking with a can-do attitude and thirst to continuously develop and learn.
  • Diligent and able to apply a logical and common-sense approach to activities.

Salary and Benefits

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The estimated salary for this role is £45,000 - £55,000 per annum, depending on experience. You will also receive company pension contributions, overtime opportunities, and ongoing training and development.



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