Regional Field Operations Leader

5 days ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom JLB Recruitment Ltd Full time

Job Description: Regional Field Operations Leader

JLB Recruitment Ltd is seeking a highly experienced Regional Field Operations Leader to join our team. As a key member of our operations team, you will be responsible for leading and managing a team of technicians across various disciplines.

The ideal candidate will have significant experience as an Automatic Door Technician and hold a full UK driving licence. You will be required to travel frequently, so flexibility with working hours is essential.

Key Responsibilities:

  1. Field Operations Management: Lead and manage a team of technicians across various disciplines
  2. Performance Management: Undertake structured review of skills and performance across all technicians' disciplines
  3. Training and Development: Prepare individual training plans based on development needs and attend training sessions to cascade content to technicians
  4. Quality Assurance: Continual review and audit of technicians' working practices, ethics, customer skills, and communication
  5. Health and Safety: Regular site-based audits within a defined region, PPE, plant, equipment, vehicle, and stock checks, and HSQE audits to include training and understanding of RAMS and safe working practices
  6. Communication: Maintain and enhance communication across multiple office locations
  7. Administrative Support: General regional office-based assistance where required and general estimating assistance where required
  8. Troubleshooting: Technical support with customer/site escalations and 1st level escalation responsibility for out-of-hours on-call activity on a rota basis (UK nationwide)

About You:

  • Significant experience as an Automatic Door Technician
  • A full UK driving licence with flexibility to work hours due to the requirement to travel

Salary: £42,000 - £52,000 per annum



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