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Customer Service Coordinator

2 months ago

Madeley Telford and Wrekin, United Kingdom Culina Logistics Full time

About the Role:

Culina Logistics is seeking a highly organized and detail-oriented Customer Service Administrator to join our team on a full-time permanent basis. As a key member of our customer service team, you will be responsible for providing exceptional customer service, resolving customer inquiries, and maintaining accurate records.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and in-person
  • Resolve customer complaints and issues in a timely and professional manner
  • Maintain accurate records of customer interactions and transactions
  • Collaborate with internal teams to resolve customer issues and improve customer satisfaction
  • Perform administrative tasks such as data entry, filing, and reporting
  • Meet customer and client expectations by providing excellent customer service

Requirements:

  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Excellent organizational and time management skills
  • Proficiency in Microsoft Office and other software applications
  • Ability to maintain confidentiality and handle sensitive information

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance