Customer Service Representative
5 days ago
Customer Service Representative Job Description
**About the Role**
ESP Utilities Group Ltd is seeking a talented Customer Service Representative to join our growing team. As a key member of our customer-facing team, you will play a vital role in delivering exceptional customer experiences and building strong relationships with our customers.
**Key Responsibilities**
* Handle customer inquiries via phone and email, providing timely and effective resolutions to their queries
* Proactively contact vulnerable customers to support them in the event of power loss
* Liaise with sub-contractors and customers to arrange the delivery of sub-contracted works
* Coordinate compensation payments to customers who have experienced loss of power, in line with industry standards
* Take ownership of service-related issues and handle them in a confident and professional manner
* Ensure all customer interactions are in accordance with legislation, regulations, and customer care standards
**What We Offer**
* A competitive salary and benefits package, including 26 days' holiday (rising to 27 after 3 years and 28 after 5 years of service)
* Opportunities for career development and growth within the company
* Access to exclusive discounts and flexible benefits through our Employee Rewards Portal
* Enhanced maternity and paternity pay, as well as paid time off for fertility treatment
* A volunteering day, fully paid, to give back to the community
**Requirements**
* A good working knowledge of Microsoft Office (Word, Excel)
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and prioritize tasks effectively
**About Us**
ESP Utilities Group Ltd is a leading provider of utility services, dedicated to delivering exceptional customer experiences and building strong relationships with our customers. We are committed to providing a supportive and inclusive work environment, where our employees can thrive and grow.
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