Premium Experience Manager

1 week ago


London, Greater London, United Kingdom Seat Unique Full time
Premium Experience Manager

At Seat Unique, we are committed to delivering unforgettable experiences for fans. We are seeking a highly motivated and experienced Premium Experience Manager to join our team. As a key member of our operations team, you will play a crucial role in supporting the smooth delivery of our hospitality services.

About Us: Our company culture values agility, innovation, and collaboration. We believe in the power of live events and strive to create memorable experiences for fans worldwide.

Your Responsibilities:
  • Streamline Hospitality Operations: Collaborate with partners, venues, and internal teams to ensure seamless delivery of hospitality packages.
  • Manage Inventory and Systems: Oversee hospitality inventory, ensuring systems are up-to-date and accurate.
  • Enhance Partner Relationships: Serve as a primary operational point of contact for our partnership team, maintaining consistent communication and facilitating solutions that optimise partner needs and fan satisfaction.
  • Optimise Processes and Efficiencies: Identify and implement improvements in the hospitality operations workflow to increase efficiency and reduce costs.
  • Support Sales and Customer Service Teams: Provide the sales and customer service teams with operational support, including training on new processes and answering enquiries.

Salary: £25k - £30k + quarterly bonus + share options + benefits.
Benefits: Employee share options scheme, quarterly bonus, 23 days of annual leave + public holidays, top-tier private health insurance package, Penfold pension scheme, learning and development budget, employee referral scheme, cycle to work scheme, weekly Deliveroo vouchers, access to VIP experiences at live events.

Requirements: Experience in operations or project management, preferably within events, hospitality, or a related field, strong communication skills, problem-solving mindset, detail-oriented and process-driven, familiarity with ticketing systems and CRM tools. Estimated salary: £28,000 - £33,500 per annum.

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