Senior Manager of Premium Hospitality Services

6 days ago


London, Greater London, United Kingdom Levy UK Full time

Deputy Director of Operations

Company Overview

Levy UK & Ireland is a vibrant and exciting sector of Compass Group, the world's largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality.

Role Purpose

To assist the Premium Operations Manager and deputise in their absence in ensuring the highest possible delivery of hospitality in all premium outlets and areas within the venue.

Job Responsibilities
  • Assist the Premium Operations Manager in ensuring consistent and exceptional product quality and service standards to achieve and exceed department targets and grow our reputation for celebrated customer experiences.
  • You will assist the Premium Operations Manager deliver a business that is guest-focused, sustainable, exciting, innovative, and profitable.

A passion for detailed planning, perfection in service delivery, knowledgeable with both food and beverage but eager to share and absorb knowledge. This is a role for someone who is passionate, knowledgeable, focuses on the guest experience each night and shows considerable attention to detail.

Key Performance Indicators:
  • Identify areas for process or product improvement and implement strategies to enhance operational efficiency aligning with the Business Transformation Plan.
  • Assist the Premium Operations Manager in overseeing staffing levels and payroll cost analysis.
Financial Analysis and Reporting:
  • Assist the Premium Operations Manager with financial analysis and feasibility studies for potential venue projects.
  • Monitor and analyse the financial performance of existing locations, identifying areas for improvement and growth.
People Management:
  • Work closely with the management team to develop and sustain a high level of team energy and engagement, focused on great food and hospitality.
  • Conduct regular performance reviews and talent management / succession planning activity.
Requirements:
  • Naturally confident leader, with senior management experience to inspire large operational teams to deliver results.
  • Confidently able to manage a mixed portfolio of outlets and business functions.
  • Positive and passionate focus on food - a natural flare for hospitality.
  • Previous P&L accountability and evidence of commercial nous.
Benefits
  • Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
  • Aviva Digicare - Free annual healthcare check
  • Exclusive Benefits & Wellbeing site (Perks at Work)
  • Entertainment discounts - up to 55% off cinema tickets
  • Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)
  • Travel discounts - Discounts with holiday companies such as TUI and Expedia
  • Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards
  • Meals on duty
  • Vodafone discounts
  • Pension scheme and Life Assurance
  • Employee Assistance Programme
  • 23 days + BH's and additional day off for your birthday
  • 2 days additional leave, following return from Maternity leave during first year back
  • Competitive and supportive family benefits
  • Day off for baby's first birthday
  • Holiday purchase scheme
  • On-going training & development and career pathways
  • Professional subscriptions paid
  • Financial wellbeing programme and preferred rates on salary finance products

£55,000 per annum, depending on experience.



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