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Sales Administrator

2 months ago

Uxbridge, United Kingdom Trinity Resource Solutions Full time

We are seeking a highly motivated and organized Service Desk Administrator to join our busy Service Team at Trinity Resource Solutions. As a key member of our team, you will be responsible for providing exceptional customer service to our clients.

Key Responsibilities:

  • Customer Service: Answer inbound calls and respond to emails in a timely and professional manner, ensuring that our clients receive a high level of service.
  • Service Desk Operations: Manage service requests, create quotes, and close service reports in a efficient and accurate manner.
  • Account Management: Manage account queries, create and manage return to fits, and process worksheets and stock adjustments.
  • Contract and Order Management: Create contracts for service agreements and manage orders for cleaning products and spare parts.
  • Team Support: Support colleagues and engage proactively with all areas of the business to ensure seamless service delivery.

Requirements:

  • Excellent Communication Skills: Ability to communicate effectively with clients and colleagues in a professional and courteous manner.
  • Organizational Skills: Ability to prioritize tasks and manage multiple service requests in a fast-paced environment.
  • Technical Skills: Proficiency in Microsoft Excel and other relevant software applications.