Dealership Service Controller
20 hours ago
About the Role
We are seeking a skilled Dealership Service Controller to join our team at Listers in Coventry. This is an exciting opportunity for someone with experience in managing workshops and teams to take on new challenges.
The successful candidate will be responsible for ensuring maximum productivity in the workshop, liaising between Service Advisors and Technicians, and ensuring that all required work is actioned effectively and efficiently.
Key Responsibilities:
- Managing the workflow of all jobs to brand standard
- Manage a team of Technicians ensuring workflow through the workshop is done in an efficient and effective manner
- Provide focused management to the service department team, to ensure an excellent customer experience
- Ensure processes are always adhered to
- Conduct regular process reviews with your Aftersales Manager to identify operational issues / discrepancies and ensure appropriate follow up actions are taken to rectify
- Manage the performance of the workshop to ensure that KPI targets are achieved
- Manage and plan workshop / support resources to ensure that work requirements are fulfilled
- Support the department team as required and ensure that all work is completed on time
- Support the service department with specifications and coding of non-standard, complex jobs and ensure all such work is approved with customers prior to any work being started
- Manage the handover of complex or potentially contentious jobs (invoices, claims) to ensure full buy-in and agreement from the customer (Retail or Internal)
Why Choose Us
- Competitive salary of £46,000 per annum
- Opportunity to work for a leading motor retailer group
- Excellent benefits package including 25 days holiday plus bank holidays, Company Pension, Wellness Programme and more
- Free Parking / On-site Parking and Company Events
About Us
Listers Group is one of the largest privately and family-owned motor retailer groups in the UK, with over 2,500 employees. We pride ourselves on supporting our employees in all areas of the business, whatever their aspirations might be.
If you are looking for a career within the motor trade, automotive or car dealership sector, please apply today.
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