Customer Trainer

4 weeks ago

Reading, Reading, United Kingdom Intuitive Full time

About Intuitive

At Intuitive, we are united behind our mission: to revolutionize minimally invasive care through innovative technology and expertise. Our team is dedicated to making a difference in the lives of patients and healthcare professionals worldwide.

Job Description

Primary Function of Position:

The Customer Trainer will play a critical role in delivering da Vinci System technology training and facilitating surgeon-led training for surgeons, first assistants, and OR staff from various surgical specialties. This training professional will work closely with the Senior Manager or Training Manager to ensure the continuous improvement of training programs and provide support for customer training, engineering, and training research initiatives.

Roles and Responsibilities:

  • Conduct da Vinci Surgical System training programs for surgical teams at designated training centers and remote centers
  • Lead and support Specialized training programs and Society events
  • Conduct surveys to gather data and measure program effectiveness
  • Act as subject matter expert for internal projects, as needed
  • Develop and maintain training materials and protocols
  • Support training research initiatives and work with the Training team to improve existing training programs
  • Train the sales force to conduct in-services and system technology skills development activities with customers on new and established products
  • Occasional support of the da Vinci System in a hospital operating room
  • Support da Vinci Surgical System troubleshooting and maintenance at the training center
  • Manage training center logistics, inventory, and training calendars
  • Maintain all capital equipment, including cleaning and sterilization of instruments and accessories
  • Support positive relationships between external training center personnel and ISI management
  • Contribute to the organization's quarterly goal achievements
  • Develop competency in da Vinci System technology, applications, and advanced technology
  • Act as a Medical Device Consultant in Austria and Germany, after appropriate training, and provide guidance and support in the proper handling of Intuitive medical devices
  • Maintain competency and currency on technology training protocol following the onboarding program guidelines and annual competency check

Qualifications

Required Knowledge, Skills, and Experience:

  • Professional training experience preferred
  • Clinical and/or operating room experience preferred
  • High capacity and excellent problem-solving skills
  • Solid organizational skills and ability to operate independently
  • Professional work ethic
  • Solution-oriented
  • Excellent oral and written communication skills
  • Strong interpersonal skills
  • Knowledge of adult learning principles preferred
  • High capacity to learn in a fast-paced environment
  • Medical-device experience preferred
  • Commitment to self-development
  • Ability to work in a team environment
  • Ability to be flexible with hours of operation

Equal Employment Opportunity

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information, or any other status protected under federal, state, or local applicable laws.

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