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Workshop Supervisor
2 months ago
Marshall Motor Group is seeking a skilled Workshop Supervisor to lead our busy service operation at our Jaguar Land Rover dealership in Lincoln. As a key member of our aftersales team, you will be responsible for supervising and motivating a team of technicians to deliver exceptional customer service and maintain high-quality work standards.
Key Responsibilities:- Lead and manage a team of qualified and apprentice technicians to ensure efficient and effective service delivery.
- Allocate work orders to technicians, manage technician clocking on/off, and rostering to optimize productivity.
- Conduct regular quality checks on completed works to ensure workshop operations meet brand standards.
- Drive service profitability by maximizing time saved and upselling opportunities.
- Manage and update workshop technical solutions, including eVHC and service booking database.
- Provide outstanding customer service to service customers face-to-face and over the phone.
- Collaborate with the Service Advisor team to ensure seamless service delivery.
- Experience as a Workshop Supervisor or similar role in a franchised dealership.
- Intermediate IT skills, preferably with experience in administering eVHC software.
- Strong leadership skills with the ability to motivate and lead a team.
- Professional and calm approach with excellent customer service skills.
- Strong problem-solving skills with the ability to foresee potential barriers.
Marshall Motor Group is one of the UK's largest car dealer groups, representing 23 of the world's most popular car manufacturers. We are passionate about our people and offer a range of benefits, including 25 days annual leave, life assurance, and a pension scheme. If you are a motivated and experienced Workshop Supervisor looking for a new challenge, we would love to hear from you.