Team Leader

4 days ago

Edinburgh, Edinburgh, United Kingdom WH Smith Retail Holdings Limited Full time
About the Role

We are seeking a highly motivated and experienced Team Leader to join our Airport Store team. As a Team Leader, you will be responsible for leading and inspiring your team to provide exceptional customer service, meet business objectives, and create a working environment that supports the development and growth of our colleagues.

Key Responsibilities
  • Lead and motivate your team to deliver excellent standards and results in line with the Trading plan.
  • Create a culture of learning, support, and recognition, identifying opportunities for development of personal skills, product knowledge, and self-awareness.
  • Support colleagues in an environment where everyone feels valued and welcome.
  • Ensure the store operates safely and legally, promoting a sense of pride among team members.
Requirements
  • Current or recent retail leadership experience, preferably in a fast-paced environment, with working knowledge of KPIs such as ATV.
  • Experience of proactively leading from the front, getting stuck in, and helping team members on the shop floor.
  • Flexibility to support other stores in the area when needed.
  • Ability to build strong relationships and communicate clearly and effectively.
  • Experience of supporting employee training and development, and motivating teams to deliver their best.
What We Offer

We recognize the hard work and dedication of our team members and offer a range of benefits, including a competitive salary, pension scheme, paid annual leave, and employee discounts. We also provide opportunities for professional development and growth within the company.

About Us

WHSmith has a rich heritage and is growing rapidly in airports, hospitals, rail stations, and motorway services. Our aim is to offer our products to everyone on any of life's journeys. We have created partnerships with leading brands, such as M&S and Costa Coffee, to broaden our offering to customers throughout the UK. As an inclusive employer, we strive to create a welcoming environment where colleagues feel valued and free to be themselves.

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