Guest Service Team Leader

2 weeks ago


Cardiff, Cardiff, United Kingdom Accor Full time

Lead a Dynamic Guest Service Team with Expertise

As a seasoned hospitality professional, we're seeking a skilled team leader to guide our guest service teams across multiple locations. With a talent for ensuring exceptional guest experiences, an eye for detail, and the drive to elevate our service standards, you'll be the perfect fit for this role. Your expertise in rooms management, customer relations, and commercial sales will be invaluable in leading our teams to success.

Key Responsibilities

  • Lead a team of guest service professionals across multiple locations.
  • Develop and implement strategies to enhance guest satisfaction and loyalty.
  • Collaborate with other departments to ensure seamless service delivery.
  • Monitor and report on key performance indicators to improve service standards.
  • Identify and develop opportunities for growth and development within the team.

Requirements

  • Previous customer service experience with a proven track record of success.
  • Cash handling experience and knowledge of commercial sales principles.
  • Previous hotel experience in a similar role, preferably with expertise in rooms management.
  • Excellent communication and interpersonal skills.
  • Able to work in a fast-paced environment with multiple priorities.

Benefits

  • Opportunity to lead a dynamic team and make a real impact on our business.
  • Professional development and training opportunities through Accor Academy.
  • A competitive salary and benefits package.
  • The chance to work with a global hospitality leader and be part of a diverse and inclusive team.


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