Practice Manager

Job Summary

We are seeking a highly skilled and experienced Practice Manager to join our team at Moorside Surgery. The successful candidate will be responsible for the smooth, efficient, and profitable running of the practice, as well as maintaining a happy and committed team.

Key Responsibilities

Personnel and Training

The Practice Manager will be responsible for managing the administrative staff and non-clinical management of nursing staff, including securing funding and taking lead responsibility in staff appraisal and organizing recruitment, selection, and training.

Ensuring contracts of employment are provided to all staff and that all relevant employment legislation is followed. Ensuring the practice's employment policies and procedures are comprehensive and up-to-date.

Finance and Profitability

The Practice Manager will be responsible for the book-keeping, petty cash, and other financial aspects of the practice, including payroll and NHS pension scheme arrangements.

Ensuring that all income and expenditure due to or made by the practice is received or recorded in the accounts of the practice, and preparing financial reports for the partners.

Information Technology

The Practice Manager will be responsible for the computer system, including organizing any maintenance and developments to the system. Ensuring compliance with Data Protection legislation.

Premises and Equipment

The Practice Manager will be responsible for security, repairs, insurance, and maintenance of premises, services, and equipment.

Ensuring that the practice complies with aspects of Health & Safety at Work (HASAW) legislation.

Patient Services

The Practice Manager will implement and maintain systems to receive patient enquiries and suggestions, including oversight of the practice-based complaints procedure in conjunction with the relevant partner.

Reviewing and updating the practice's information leaflet/website, practice publicity, and health education material.

Future Planning

The Practice Manager will prepare a practice business plan, annual report, and practice aims and objectives as required by the partners.

Keeping abreast of developments within the NHS that might impinge on the practice or individual partners and offering options for consideration by the partners.

External Relationships

The Practice Manager will ensure efficient internal and external communication, including being the focal point for contact with the primary care organization, solicitor, accountant, and other bodies.

Confidentiality

The Practice Manager will ensure that all confidential information is handled in accordance with the practice's policies and procedures.

Health & Safety

The Practice Manager will implement and lead on the full range of promotion and management of their own and others' health, safety, and security as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures.

Equality and Diversity

The Practice Manager will support the equality, diversity, and rights of patients, carers, and colleagues, to include:

• Acting in a way that recognizes the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
• Respecting the privacy, dignity, needs, and beliefs of patients, carers, and colleagues.
• Behaving in a manner that is welcoming to and of the individual, is non-judgmental, and respects their circumstances, feelings, priorities, and rights.

Personal/Professional Development

The Practice Manager will participate in any training program implemented by the practice as part of this employment, with such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
• Taking responsibility for own development, learning, and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality

The Practice Manager will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk.
• Assess own performance and take accountability for own actions, either directly or under supervision.
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance.
• Work effectively with individuals in other agencies to meet patients' needs.
• Effectively manage own time, workload, and resources.

Communication

The Practice Manager will recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members.
• Communicate effectively with patients and carers.
• Recognize people's needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services

The Practice Manager will:

• Apply practice policies, standards, and guidance.
• Discuss with other members of the team how the policies, standards, and guidelines will affect own work.
• Participate in audit where appropriate.

Person Specification

Knowledge and Skills

Essential

• Have a compassionate, people-centered, wellbeing-focused approach.
• Have the ability to both see the bigger picture, yet not miss important details.
• Essential business management and leadership skills.
• Be highly proficient in spoken and written English.
• Be able to prioritize time effectively and have a completer-finisher attitude.
• Be able to assess/monitor non-clinical risk.
• Have the ability to work well alongside others, both as a support to staff but accepting their need for a degree of autonomy (and to know yourself when to ask for help).
• Good negotiation skills.
• Be able to demonstrate patience and the ability to remain calm in stressful situations.
• To be able to use a computer and main software packages (including Microsoft Word and Excel) competently.

Desirable

• Financial and bookkeeping skills.
• HR knowledge and skills (we use 'Croner' as advisors on HR issues).
• Experience of NHS/primary care management.

Experience

Essential

• Experience of working at senior management level.
• Excellent interpersonal skills and inspiring leadership.
• Experience of managing accounting procedures including budget and forecasting and development, HR, patients, risk management, strategic development, etc.
• Experience of managing multi-disciplinary teams.
• Ability to react and resolve multiple and diverse issues.
• Experience of performance management, including appraisal writing, staff development, and disciplinary/grievance procedures.
• Experience of successfully developing and implementing projects.
• Experience of workforce planning, forecasting, and development.
• Relevant facilities/health and safety experience.

Desirable

• NHS/Primary Care General Practice experience.
• Experience of working in a healthcare setting.

Qualifications

Essential

• Good standard of education with excellent literacy and numeracy skills and senior leadership experience.
• Experience in working in health/social care - ideally in a senior leadership role in a GP practice or PCN.

Desirable

• Educated to degree level in healthcare or business.
• Management qualification.