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Quality Systems Coordinator

2 months ago

Chesterfield, Derbyshire, United Kingdom ivolve Care and Support Full time

Job Title: Quality and Enterprise Administrator

Salary: £27,000 Per Annum

Location: Chesterfield

Working Pattern: 37.5 hours per week - Hybrid working

Role Overview

We are seeking a highly organised and detail-oriented Quality and Enterprise Administrator to support our Quality Team at ivolve Care and Support. The ideal candidate will possess strong administrative skills, a solid understanding of managing systems, and the ability to work with data to ensure the highest standards of quality and compliance within our healthcare and social services environment.

Key Responsibilities

  1. Manage and maintain the quality management system, ensuring accurate and up-to-date records of quality-related activities, audits, assessments, and compliance documentation.
  2. Collaborate with IT and software teams to troubleshoot system-related issues and ensure the smooth functioning of quality management software.
  3. Analyse quality-related data from various sources, generating meaningful reports and insights to inform decision-making and drive continuous improvement.
  4. Identify trends, patterns, and areas of concern within quality data, and work closely with the quality team to develop strategies for improvement.
  5. Prepare and distribute regular quality reports, summarising key performance indicators, outcomes of audits, compliance status, and recommendations for action.
  6. Maintain accurate and well-organized documentation related to quality standards, protocols, and procedures.
  7. Assist in the preparation and coordination of internal and external audits, ensuring adherence to regulatory standards and industry best practices.
  8. Collaborate with cross-functional teams to gather necessary documentation and evidence for compliance purposes.
  9. Claims monitoring, CQC portal access/management, Survey management, Accident reporting process, meeting minutes.
  10. Participate in quality improvement initiatives, suggesting process enhancements based on data analysis and industry best practices.
  11. Support the implementation of quality improvement projects, tracking progress and reporting outcomes.
  12. Facilitate effective communication and information sharing.
  13. Collaborate with team members to organize meetings, workshops, and training sessions, ensuring successful execution and follow-up.

Requirements

Essential:

  1. Proven experience in administrative roles, preferably within a healthcare or social care setting.
  2. Proficiency in using and managing quality management systems and databases.
  3. Strong analytical skills, with the ability to interpret and present data effectively.
  4. Excellent organisational and time management skills, with meticulous attention to detail.
  5. Proficient in using productivity software (Microsoft Office Suite, Excel, etc.).
  6. Effective written and verbal communication skills.
  7. Ability to work independently and as part of a team, with a collaborative and proactive attitude.