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Care Coordinator Specialist
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Amber Mace is seeking a dedicated Care Coordinator to join our team in the Staines-Upon-Thames area. As a key member of our homecare team, you will play a vital role in ensuring the smooth delivery of care services to our clients.
Key Responsibilities:- Coordination: Manage care staff rosters and client schedules, handle new client bookings, and provide on-call support.
- Customer & Staff Support: Act as the primary contact for clients and staff, manage incoming calls, resolve queries, and handle complaints. Maintain records of incidents and safeguarding concerns.
- HR & Training: Ensure staff training, appraisals, and compliance with policies and regulations. Lead and support the team.
- Payroll: Collate and prepare employee timesheets for payroll.
- Experience: Previous experience in the homecare or healthcare sector, ideally as a Care Coordinator or Field Care Supervisor.
- Scheduling Systems: Proficient in using rostering/scheduling systems such as Webroster and Access Care Planning to efficiently manage staff and client schedules.
- Local Knowledge: Familiarity with the Staines and Surrey areas to ensure timely and effective care delivery.
- Problem Solver: Proactive, solution-focused, and able to handle unexpected challenges while maintaining high service standards.
- Communication Skills: Strong interpersonal skills to manage relationships with clients, families, and care staff.
- Attention to Detail: Highly organized with the ability to manage multiple tasks, ensuring compliance with industry standards and CQC requirements.
- Flexibility: Willing to provide out-of-hours support and handle on-call duties.
- Driving: Must have a full driving license and access to a vehicle, as the role involves travelling to various locations within the Surrey area.
