Operational Excellence Manager

3 days ago


Salford, Salford, United Kingdom TalkTalk Group Full time

About the Role

We are seeking a highly skilled Operational Excellence Manager to join our team at TalkTalk Group. This is an exciting opportunity for someone who wants to make a real impact on our operational performance.

Key Responsibilities

  • Drive operational excellence across touchpoints, focusing on customer experience and efficiency
  • Analyse data to identify areas for improvement and develop actionable recommendations
  • Lead virtual and direct teams in implementing operational change, using a continuous improvement methodology
  • Foster strong stakeholder management across all levels

Requirements

  • Possess excellent analytical and problem-solving skills
  • Have experience in people/team management and stakeholder management
  • Be able to present data effectively and challenge the norm to drive innovation

About Us

TalkTalk Group is a dynamic workplace that values diversity and inclusivity. We offer a range of benefits, including flexible working hours and opportunities for professional growth. We estimate this role will have an annual salary of £65,000-£85,000 based on location.



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