Operational Excellence Lead

1 week ago


Salford, Salford, United Kingdom TalkTalk Group Full time
Job Description

We are seeking an experienced Operational Excellence Lead to join our team at TalkTalk Group. This role will be responsible for driving improvement initiatives across our operational touchpoints, with a focus on delivering exceptional customer experiences.

About the Role

This is a challenging and rewarding role that requires strong analytical skills, excellent communication abilities, and a passion for continuous improvement. The successful candidate will work closely with internal stakeholders to identify opportunities for improvement and develop strategies to address these areas. You will also lead virtual teams in implementing operational change, leveraging data-driven insights to drive business outcomes.

Responsibilities
  • Analyse operational performance metrics to identify trends and areas for improvement
  • Develop and implement process improvements to increase efficiency and effectiveness
  • Lead cross-functional teams to design and deliver new processes and systems
  • Collaborate with suppliers to drive innovation and improve service quality
  • Monitor and report on key performance indicators (KPIs) to ensure progress against goals
Requirements
  • Proven experience in operational excellence or a related field
  • Strong analytical and problem-solving skills, with ability to interpret complex data
  • Excellent communication and interpersonal skills, with experience leading virtual teams
  • Ability to think strategically and develop innovative solutions
  • Experience working in a fast-paced, dynamic environment
What We Offer

TalkTalk Group offers a competitive salary of £65,000 - £85,000 per annum, depending on experience. In addition, we provide a comprehensive benefits package, including health insurance, pension scheme, and 25 days' annual leave.



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