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Senior Floor Manager

4 weeks ago

Hounslow, Greater London, United Kingdom JD Group Full time

Role Overview

The Senior Floor Manager will provide support to the Store Manager, acting as a vital link between the Management and the Sales staff. This role will take responsibility for a number of processes within the store, taking ownership of specific areas of the shop floor, closely monitoring and driving sales. The ideal candidate will suggest ideas for improvement and continue to improve the store.

Key Responsibilities

  • Ensure that excellent levels of customer service are provided.
  • Deal with Customer complaints and enquires, providing the best possible outcome.
  • Monitor the personal appearance of sales staff, making sure that this is in line with company guidelines.
  • Understand the importance of the Customer Service measuring programme and how to analyse reports
  • Ensure that targets are achieved, where possible exceeded.
  • Monitor the service of the sales staff on a daily basis.
  • Manage the in-store devices, making sure that they are offering the customer the whole product range.
  • Use reports to assist you in product placement and key selling lines.
  • Have an understanding of Footfall, ATV and Conversion and how to apply this to a store environment.

Requirements

  • Retail Management experience would be advantageous.
  • Excellent Time Management skills.
  • Strong verbal and written communication skills.
  • IT skills- Microsoft Outlook, Word and Excel.

About JD Group

JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with over 60,000 colleagues and over 3,400 stores across several retail fascias in over 30 markets around the world.

We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people-led, innovative and customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives.