Parts Advisor
2 months ago
Kolt Recruitment Ltd is seeking a skilled Parts Advisor to join our team at a leading commercial dealership.
Key Responsibilities:
- Receive all parts orders, interpreting customer requirements and providing advice on additional requirements or prices, matching orders against stock items and advising customers of any items that are not stocked or need ordering.
- Locate unavailable items from other suppliers and arrange for delivery or pass orders to stock control for Vehicle Off Road (V.O.R.) orders to be raised.
- Make up customer orders for despatch as required, ensuring that they match customer orders and that any shortages are highlighted, ensuring that all orders taken are fully completed, invoiced and despatched as scheduled, and that customers are kept fully informed of progress or of any problems.
- Ensure that the image and levels of customer service within the department are in line with company standards.
- Ensure that all customer complaints are dealt with both speedily and effectively, referring any unresolved problems to the job holder's immediate supervisor.
Key Requirements:
- Proven experience in a motor industry parts environment.
- Brilliant communication skills.
- IT literacy.
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