Trade Parts Advisor

2 months ago

Heathrow, United Kingdom Rygor Auto Full time

Job Advert

**Parts Advisor - Rygor Auto Parts Hub**

Heathrow

From £29,000pa
- 45 hours a week and Saturdays on rota

*** Your Role**

Be part of something exciting and join us at our new Parts Hub in the Heathrow area. We are looking for an experienced and dedicated Trade Parts Advisor to join us to help us drive this new location in our business forward.

Day to day, you will be:

- Carrying out inbound and outbound telesales calls for automotive parts to new and existing b2b trade customers.
- Develop customer relationships and maximise up-selling opportunities.
- Working as a team to achieve site and individual parts sales targets and KPIs.
- Ensure customer data accuracy, updating our CRM in line with GDPR.
- Ensuring order accuracy.
- Carrying out courtesy calls to customers before delivery van cut-off times.
- Delivering exceptional customer servicer which is in line with the company’s values of being Rewarding, Reliable and Respectful.
- As a team player you will be happy to assist with other roles on site as required, including, but not limited to, stock taking and parts picking.

This role will be a great fit for you if:

- You believe in delivering exceptional and quality customer service.
- You have automotive trade parts experience and telesales experience.
- You have brilliant communication skills.
- You are organised and efficient.
- You want to achieve as an individual and as a team.

*** Our Values & Behaviours**

We’re looking for incredible team members who share our values and can add to our culture. Values are shared beliefs that guide our decision-making, culture is how we function as a group and how we live our values as individuals.

**Rewarding**

I am grateful. I am courageous. I am curious.
- We love to say “thank you” to our team members, and we promise to let you know when you have done a great job. We will make sure you feel rewarded and valued, every step of the way. We all value our customers and go the extra mile to set standards for them - every single time they visit. You are a natural helper and have exemplary manners, you enjoy saying a simple “thanks” to your colleagues.

**Reliable**

I am honest. I am attentive. I am trustworthy.
- Our customers can depend on us to keep their vehicles on the road with exceptional service, and our team members can trust us to set standards for them through open and honest communication, training and support, and personal and professional development. You are dedicated to achieving high quality standards via being process driven and a critical thinker.

**Respectful**

I am inclusive. I am resilient. I am kind.
- We are considerate and kind to our team, the definition of being a true team-player. We promote the importance of equality and diversity, the wellbeing of our team members, and we are respectful in the way we speak and act towards others. You respect and adhere to safe working practices and have good interpersonal and organisational skills.*** Diversity, Equity, Inclusion and Belonging (DEIB)**

At Rygor, we're committed to cultivating an environment that promotes diversity, equity, inclusion and belonging. We are an award-winning community of professionals from all walks of life, and we believe our unique qualities should be celebrated. It's essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or otherwise.

*** Benefits for you**
- Working for an official Great Place to Work️ and UK Best Workplace.
- Working for a Best UK Workplace for Wellbeing.
- Working with our award-winning team - we have been named 'Service Provider of the Year' at the WhatVan? Awards 2022 and winners at the IOIC Employee Engagement Awards.
- Access to 100s of employee perks on Perkbox.
- Auto-enrolment pension.
- A day off for your Birthday.
- Enhanced Maternity and Paternity pay policies.
- Access to our wellness programme and Employee Assistance Programmes, including WeCare from Canada Life (EAP and 24HR Online GP access and second Medical Opinion).
- Mental Health First Aiders.
- Reward and recognition programmes, including our annual Rygor Group Awards
- Annual appraisals programme and progression opportunities.
- Manufacturer training and access to our in-house training hub.
- Long service recognition.
- Branded uniform
- Four times death in service benefit.
- Ongoing investment in company facilities and working environments.
- 23 days of annual leave per year plus Bank Holidays

*** About Rygor Auto**

We are an award-winning multi-franchise Dealer group, with branches across England, offering extensive coverage for customers throughout the M5, M4 and M42 corridors.

Our business has developed and gone from strength to strength in recent years. We have invested in extensive renovations of our sites across the country and continue to open new sites too; inclu

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