Parts Advisor

2 weeks ago

Heathrow, United Kingdom Riverside Consultancy Full time

Job Advert

**Parts Advisor - Rygor Auto Heathrow Passenger Car**

Heathrow - opening April 2024

£32,000pa DOE
- 45 hours a week and Saturdays on rota

*** Your Role**

Be part of something exciting and Rygor Auto at their brand-new Mercedes-Benz Passenger Car aftersales site in Heathrow. They are looking for an experienced and dedicated Parts Advisor to help launch their new branch.

They are looking for an individual who is passionate about delivering exceptional customer service, who will be able to control and maximise parts stock and sales and who is able to approach the role with a commercial mindset.

Day to day, you will be:

- Greeting parts customers on site, making them feel welcome and providing exceptional customer service.
- Assisting technicians by looking up parts needed for vehicle repair.
- Answering phone calls and assisting walk-ins and wholesale customers with their part needs.
- Tracking and booking in all incoming or outgoing parts for a dealership.
- Locating available parts when the dealership is out of stock and thinking outside the box to ensure we keep customer vehicles on the road.
- Handling parts payment collection and making sure all parts are billed appropriately.
- Packaging and shipping parts back to the manufacturer
- Refer to parts manual to identify the right part for the make and model and year of vehicles being serviced.

**This role will be a great fit for you if**:

- You have previous working experience as a Parts Advisor or in a parts position within the automotive industry.
- Have exceptional communication skills and love delivering brilliant customer service.
- Retail counter and phone experience desirable.
- You are computer literate and confident using technology.
- Ability to use all appropriate modules of Keyloop/Kerridge.

*** Our Values & Behaviours**

Rygor are looking for incredible team members who share their values and can add to their culture. Values are shared beliefs that guide our decision-making, culture is how we function as a group and how we live our values as individuals.

**Rewarding**

I am grateful. I am courageous. I am curious.
- We love to say “thank you” to our team members, and we promise to let you know when you have done a great job. We will make sure you feel rewarded and valued, every step of the way. We all value our customers and go the extra mile to set standards for them - every single time they visit. You are a natural helper and have exemplary manners, you enjoy saying a simple “thanks” to your colleagues.

**Reliable**

I am honest. I am attentive. I am trustworthy.
- Our customers can depend on us to keep their vehicles on the road with exceptional service, and our team members can trust us to set standards for them through open and honest communication, training and support, and personal and professional development. You are dedicated to achieving high quality standards via being process driven and a critical thinker.

**Respectful**

I am inclusive. I am resilient. I am kind.
- We are considerate and kind to our team, the definition of being a true team-player. We promote the importance of equality and diversity, the wellbeing of our team members, and we are respectful in the way we speak and act towards others. You respect and adhere to safe working practices and have good interpersonal and organisational skills.

*** Diversity, Equity, Inclusion and Belonging (DEIB)**

At Rygor, we're committed to cultivating an environment that promotes diversity, equity, inclusion and belonging. We are an award-winning community of professionals from all walks of life, and we believe our unique qualities should be celebrated. It's essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or otherwise.

*** Benefits for you**
- Working for an official Great Place to Work️ and UK Best Workplace.
- Working for a Best UK Workplace for Wellbeing.
- Working with our award-winning team - we have been named 'Service Provider of the Year' at the WhatVan? Awards 2022 and winners at the IOIC Employee Engagement Awards.
- Access to 100s of employee perks on Perkbox.
- Auto-enrolment pension.
- A day off for your Birthday.
- Enhanced Maternity and Paternity pay policies.
- Access to our wellness programme and Employee Assistance Programmes, including WeCare from Canada Life (EAP and 24HR Online GP access and second Medical Opinion).
- Mental Health First Aiders.
- Reward and recognition programmes, including our annual Rygor Group Awards
- Annual appraisals programme and progression opportunities.
- Manufacturer training and access to our in-house training hub.
- Long service recognition.
- Branded uniform
- Four times death in service benefit.
- Ongoing investment in company facilities and working environments.
- 23 days of annual leave per year plus Bank Holidays

*

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