Crew Success Advisor

2 weeks ago

Heathrow, United Kingdom British Airways Full time

Crew Success Advisor

This is a key time to be joining British Airways as we Build a Better BA. We take huge pride in our past - but we’re looking to the future as an airline that loves embracing the best of modern Britain. Our country’s creativity, diversity, style, wit and warmth are the same special qualities that make us who we are. If you’re made of the same qualities as us, you could soon be part of the next chapter of our story. Together as one team, we’re connecting Britain with the world and the world to Britain like no one else

Our Crew Success Hub Advisor team are the core of the Crew Success Hub and the first point of contact for our Heathrow and Gatwick Cabin Crew community. The team’s success relies on having the right tools and information at hand, all the time. Our numerous systems reach across IFCE and beyond and its vital that our service partners understand the needs of our crew and our business and can adapt and reflect accurate information, flowing freely and efficiently.

The Crew Success Advisor role supports the daily needs of all cabin crew, delivering a consistent, clear, warm, engaging and seamless experience for our cabin crew, enabling them to perform their roles efficiently for our customers.

This role is integral to comprehensive administration, removing process frustration. This role also delivers first point wellbeing support and care for our 13,000 plus Cabin Crew on a shift basis, 7 days a week coverage.

Our award-winning cabin crew proudly bring our customers the best service in the skies, and the Crew Success Hub is there to support, value and enable our cabin crew team to deliver for our customers.

We’re looking for new talent to join our trusted and engaging Crew Success Advisor Team who are there for our colleagues when they need us.

We use insights and guiding principles to focus on what matters most, delivering solutions in the moment and tailoring our approach for our diverse cabin crew team.

Your impact on British Airways will be rewarded with a competitive rewards package (including shift pay) plus the opportunity to develop and progress your career in many directions.

It’s a hugely rewarding role and if you feel:

- you have strong communication and organisational skills
- are creative when finding solutions and able to priorities your tasks in an operationally challenging and changing environment

Then we would like to hear from you.

Our Corporate and Support roles come with big potential to make your mark on our business. The airline industry changes so fast that we’re constantly evolving and finding new ways to impress customers and get ahead of our competitors. If you’re an innovator and brave and bold thinker, you will be in your element at British Airways.

Your impact on British Airways will be rewarded with a competitive rewards package plus the opportunity to develop and progress your career in many directions.

Not only will you have the chance to further your career development within BA, you’ll have access to our competitive reward and benefits package. This includes core company paid benefits such as a Defined Contribution pension scheme, generous Life Assurance cover and a whole host of options to support your physical, mental and financial wellbeing. You can also sign up for a range of voluntary benefits such as Private Medical cover, Dental and Critical Illness cover, Technology Scheme, Cycle to Work and Electric Car Scheme. And of course, you’ll be able to enjoy the benefit of staff travel as soon as you join us.
- At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work._
- Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain._

N.B. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities

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