Technical Project Manager
2 weeks ago
Job Title: Technical Project Manager
Job Summary:
We are seeking a highly skilled Technical Project Manager to lead the delivery of complex technology-focused projects and workstreams. The successful candidate will be responsible for ensuring timely and accurate communication with relevant business regions during the project lifecycle.
Key Responsibilities:
- Manage the end-to-end delivery of technology projects from initial inception through scoping, business requirements, design, development, QA, release, and delivery/warranty phases.
- Develop and manage technology project plans and integrate them into the wider business project and technology programme where relevant.
- Manage changes to the scope, time, or quality of the project through relevant change control procedures.
- Progress report the status of the project within the defined governance structure, both written and verbal, to internal stakeholders.
- Identify and manage project risks and issues to ensure effective mitigations are in place, escalating to the technology management team and CTO as required.
- Control the project budget, including tracking and reporting performance, identifying potential over/underspend, and taking remedial action as required.
- Ensure a clear communication plan is in place with internal and external stakeholders, considering people and customer change implications through the overall project plan.
Agile Working:
- Ensure all projects are delivered to agreed processes and procedures, operating within the agile development framework for most development projects.
- Coach, mentor, motivate, and supervise project team members, influencing them to take proactive action and accountability for their assigned work.
- Play an effective role within the technology management team, utilizing knowledge and experience to support the team's delivery requirements.
- Drive clear and concise communication through all teams.
Qualifications:
- Project management certification.
- Degree educated, preferably in computer science or a numerical subject.
Person Specification:
- Ability and appetite to learn the fundamentals of Achilles technology platform (MyAchilles), acting as more than an action keeper and message passer.
- High energy with the ability to influence others around them.
- Highly organized with the ability to provide confidence to those around them.
- Ability and energy to identify and evaluate delivery options and present/discuss with wider teams to move delivery forwards pragmatically.
- Analyzes information carefully to identify facts, patterns, trends, and missing data that may impact on a decision.
- Communicates decisions clearly to those who are affected.
- Ability to identify risks and describe them articulately, ensuring plans to mitigate.
- Managing Change:
- Responds constructively and quickly to shifting goalposts or changing requirements.
- Copes effectively with rapid change or increased demands.
- Reprioritizes own work or the work of the team in response to external pressures.
- Is flexible in their approach, adapting their working style to suit the needs of the situation, putting delivery ahead of all else.
- Supports colleagues and plays a team game.
- Influencing:
- Switches to a different strategy or style and flexes their own approach when the preferred tactic is not working.
- Takes a planned approach, thinks through their strategy, contingencies, and likely objections in advance.
- Tailors messages and their own personal approach to the needs, interests, and views of others.
- Developing Self:
- Aligns their personal development plan with the competencies and skills required for the next role.
- Goes above and beyond to understand Achilles environment, service, technology, and application of the technology.
- Is willing to stretch themselves outside of their comfort zone to learn new things.
- Aims to become a key member of the technology management team, capable of supporting in wider disciplines, e.g., QA and release management.
- Customer Focus:
- Shows a clear understanding of the different customers and their needs, noting customers are both internal and external.
- Works collaboratively with customers to establish expectations and needs and agree service delivery levels.
- Treats all customers as individuals and takes pride in delivering a personalized, high-quality service.
- Brings people together from different teams to address barriers to excellent customer service.
- Knowledge:
- Proven experience of delivering complex software development, platform enhancement, and platform and data migration projects.
- In-depth knowledge and experience of the technology project lifecycle.
- In-depth knowledge and experience of agile software development projects and delivery methodologies – ideally NEXUS SCRUM methodology.
- Experience of bringing significant projects to completion through challenging conditions.
- Experience of working with remote multidisciplinary teams.
- Experience of managing and bringing together diverse cultures.
- A recognized qualification and/or significant experience of project management tools and methodologies.
- Technical skills from previous roles, e.g., software development, DBA, etc., is desirable.
- Experience:
- Minimum of 5 years' experience leading and delivering software projects within a B2C SaaS business.
- Minimum of 5 years' experience working directly with product and technology teams.
- Minimum of 5 years' experience leading and delivering software projects across a centralized global SaaS platform.
- Experience using Microsoft Azure for management and tracking is desirable.
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