Wet Stock Management Analyst

2 months ago

Basildon, Essex, United Kingdom Vontier Full time
{"Key Responsibilities": "Key Responsibilities
  • Assist in the implementation of effective management controls and assist in the monitoring of customer accounts through regular reporting and daily management activities.
  • Monitor and analyze wet stock live alarms within set time limits.
  • Process AVA and SIR tanks sufficiently and escalate issues accordingly.
  • Provide specialist support to field personnel to help identify and correct customer site issues.
  • Ensure adequate follow-up and resolution for identified issues and deviances.
  • Ensure the timely completion of all daily operational tasks including customer reporting requirements.
  • Responsible for creation and implementation of procedures to support the management of new/establish customer accounts and ensuring all customer support.
  • Maintain up-to-date knowledge and understanding of regulatory guidelines as they apply to each customer.
  • Support field test activities and site enrollments for new services as required.
  • Troubleshoot remote communication issues, primarily modem and TCP/IP communication protocols.
  • Work cohesively with your colleagues/wider IS360 team to provide support/training and information on day-to-day activities; take on additional responsibilities to enable a larger project to be delivered.
  • Assist the Team Leader with Daily Management activities.
  • Provide live demonstrations of Tools / Systems to customers and staff.", "Qualifications & Experience": "Qualifications & Experience
    • Fluent level of English (spoken and written)
    • Good working knowledge of MS Office skills specifically Excel
    • Previous experience of client relationship/account management
    • Extensive experience gained working in the Wetstock Industry as Analyst
    • Patience and ability to develop, coach and mentor others in the delivery of services to our customers.
    • Some commercial (B2B) background with knowledge of contractual commitments and legal requirements in a service-oriented operation.
    • Excellent communication skills coupled with a positive attitude
    • Structured, organized and self-driven
    • Demonstrable ability to gather, analyze and summarize data to draw rational, fact-based conclusions.
    • Problem-solving and critical thinking
    ", "About Us": "About Us

Vontier is a leading provider of software services that enable fuel operators to manage risk, control, and reduce variance. Our team of experts provides 1st line support to our customers, identifying, investigating, and resolving system-generated and customer-reported incidents.

", "Who We Are": "Who We Are

Vontier is a company that values innovation, customer satisfaction, and employee development. We are committed to delivering exceptional service and support to our customers, and we are looking for talented individuals to join our team.

", "Contact Us": "

Please note that we do not provide contact information for this job posting.

", "Disclaimer": "

Please note that this job posting is for informational purposes only and does not constitute an offer of employment.

", "Job Type": "Full-time", "Location": "Remote", "Language": "English"}

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