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Belfast, United Kingdom Calor Full time

Job Summary:

We are seeking a highly motivated and detail-oriented individual to join our team as a Meter Support Advisor at Calor. As a key member of our customer service team, you will be responsible for delivering exceptional customer service and support to our domestic and commercial customers throughout Ireland.

Main Responsibilities:

  • Customer Service: Provide clear, informative, and expert advice to customers regarding all aspects of the metered service, ensuring a positive and confident attitude.
  • Problem Resolution: Resolve customer issues in a timely and efficient manner, identifying root causes and communicating with relevant departments for corrective action.
  • Customer Information: Accurately capture and update customer information, ensuring seamless communication and service delivery.
  • Administrative Tasks: Complete administrative and reporting tasks to strict deadlines, adhering to required processes and procedures.
  • Team Collaboration: Work collaboratively with team members, providing support and assistance as needed, with an enthusiastic and approachable attitude.
  • Call Management: Manage customer calls in a professional and efficient manner, ensuring high-quality service delivery.

Requirements:

  • Performance Targets: Consistently meet performance targets and standards, including productivity, schedule adherence, turnaround times, and quality.
  • Administrative Skills: Strong administrative skills, proficiency in Microsoft Office, and CRM, with the ability to multitask.
  • Customer Service Experience: Two years of relevant customer service experience, with a proven track record of delivering exceptional customer service.
  • Communication Skills: Excellent verbal and written communication skills, with a focus on attention to detail.
  • Problem-Solving Skills: Ability to work effectively using own initiative, good planning, and organization skills, with the ability to manage priorities and work under pressure.