Customer Service Training Specialist

3 days ago


Sale, Trafford, United Kingdom Stericycle Full time
About Us

Stericycle is a leading provider of compliance-based solutions that protect people and brands, promote health and well-being, and safeguard the environment.

Job Purpose

The Customer Service Trainer will be responsible for delivering training and development programs to enhance the skills and knowledge of customer-facing teams.

Key Responsibilities
  • Design and deliver training programs to meet the needs of customer-facing teams
  • Develop and maintain up-to-date training materials and resources
  • Conduct training sessions and workshops to improve customer service skills
  • Assess and evaluate the effectiveness of training programs
  • Collaborate with management to identify training needs and develop solutions
  • Provide coaching and feedback to team members to improve their performance
  • Maintain accurate records of training activities and participant feedback
Requirements
  • Minimum 3 years' experience in a Trainer role
  • Excellent interpersonal and communication skills
  • Knowledge and experience of various teaching methods and approaches
  • Ability to work effectively in a team environment
  • Strong customer service skills and a customer-focused approach
What We Offer

Stericycle offers a competitive salary and benefits package, as well as opportunities for professional growth and development.



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