3rd Line IT Support Specialist

2 weeks ago


Leeds, Leeds, United Kingdom Interface Recruitment UK Full time
3rd Line IT Engineer
Career development and opportunities
  • Microsoft qualifications
  • Performance reviews
  • Diverse community
  • Workplace culture
  • Flexible scheduling
  • Flexible working from home
  • Social events
  • Company pension scheme
  • Onsite parking
  • Overtime
  • Use of company vehicles
  • 20 Days Holidays, plus bank holidays + Birthday
  • Company laptop

This role is suitable for someone looking to grow with an exciting company. You will be responsible for delivering efficient remote and onsite installations and support, covering the UK.

Key Responsibilities:

  • Providing remote and onsite technical support, working within customer SLAs
  • Project managing server installations and migrations
  • Coordinating between customers and internal management teams to ensure customer satisfaction with support cases and installations

Technical Requirements:

  • Strong understanding of configuration and installation of various network devices and services
  • Experience in System Administration with Active Directory / Group Policy
  • Experience in supporting Microsoft Desktop environments
  • Experience in providing 2nd/3rd Line IT support, ideally in a helpdesk / MSP environment
  • Ability to perform root cause analysis
  • Microsoft Office 2010+
  • Windows Server 2016/2019
  • Microsoft Exchange Server 2010 – 2019
  • Office 365

This is an excellent opportunity for a talented IT Engineer to progress their career with a growing team.



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