Hypercare Lead Specialist

1 week ago


Nuneaton, Warwickshire, United Kingdom Wipro Full time
Migrate to Success with Wipro

A highly skilled Hypercare Lead is needed to lead our hypercare support team through the critical post-migration phase of a large-scale M365 tenant-to-tenant migration project. As the senior escalation point for all M365-related issues, you will concentrate on Exchange Online, SharePoint, and Teams.

The successful candidate will possess extensive knowledge of M365 workloads, including Exchange Online, SharePoint, Teams, with a preference for understanding the Power Platform. They should also be well-versed in ITSM tools, especially ServiceNow, for managing support workflows.

This role demands significant experience leading hypercare efforts in multiple tenant-to-tenant migration projects. A solid track record in creating top-notch user documentation and transferring knowledge effectively is also required.

At Wipro, we believe in recognizing your individual strengths beyond your resume. We provide flexible working options and foster an inclusive environment to support you throughout the application process. This position offers an estimated annual salary of $110,000-$140,000, along with a comprehensive benefits package and numerous opportunities for professional growth and development.

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