Work Support Specialist
3 weeks ago
About the Role
We are seeking an experienced Administrative Assistant to join our Central Services Team within our Property Maintenance Division. As a key member of our team, you will provide administrative support to ensure the effective running of our responsive repairs service.
Key Responsibilities
- Deliver exceptional customer service and administration support to maintain in-house systems.
- Support the scheduling team and provide general office administration services for the wider property maintenance team.
- Work effectively with key business areas, including PMD, the customer service centre, contractors, managers, operatives, and internal/external clients and customers.
- Take enquiries over the phone and via email.
Requirements
- Previous experience working in a volume administration role with a commitment to delivering first-class customer experience.
- Experience of working within a busy office environment and administration.
- Experience of booking, scheduling, and confirming appointments is desirable.
- Exceptional organisational skills with the ability to effectively organise your own workload.
- Excellent telephone and I.T. skills with a sound understanding of Microsoft Excel, Word, and Outlook.
What We Offer
- Competitive salary with a salary review yearly.
- Pension with matched contributions up to 7%.
- Excellent holiday package – 35 days annual leave with the option to buy or sell leave.
- Cashback plan for healthcare costs – up to £500 saving per year.
- Bonus scheme for all colleagues at 2%.
- Training and development.
- Extra perks including huge discounts and offers from shops, cinemas, and much more.
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